Bad service delivery

AIRBROADBAND website full of ****ographic R Rated disgusting popups. So we have been struggling with ridiculous slow speed (0.7mb upload and 0.03 download) have emailed several times. Emails go unanswered. Have called a couple of times. Finally they sent a technician yesterday who stayed almost 2 hours. Upon arrival he says it is IMPOSSIBLE that THEIR website is hacked. The problem must be with us. I show him (from Vodacom mobile data and not via wifi). His boss on the phone keeps saying OUR router and dish is hacked and that the unsolicited R rated content is on OUR side and not their side, because it is IMPOSSIBLE for them to be hacked. I tell him to use his own phone and his own data and not the wifi from the router and go on their own site... he does that and... what do you know... a bunch of scantly dressed women offering their services pops up. He tries to swing it that it's because it's near the router... tell him to go check it out at his own home then.... Any case - he changes the frequencies on the router and says the speed should be at 4mb now. What do you know... a few hours later we're back to 0.03 upload speed and 0.9 download (fastest has been about 1.9)

When a client complains about bad service it's a bad idea to try and pin the reason behind YOUR bad service on them. Perhaps try to fix your hacked servers and deliver what you promise. It's called customer service. Not blame shift service.