AIRBROAD BAND DOESNT WANT TO HELP ME

IM NOT A PERSON THAT BAD MOUTH ANY COMPANY BUT I HAVE BAD EXPERIENCED WITH AIRBROADBAND THEY HAVE A SPECIAL IN NOVEMBER SO I CALLED THEM AND THEY TOLD ME YES THEY DO HAVE FIBER IN MY AREA SO THEY TOLD ME I MUST APPLY ONLINE SO THIS IS WHAT I DID AND THEY APPROVED MY ONLINE QUOTE AFTER THAT NEVER HEARD OF THEM AGAIN I EVEN GOT A MAIL FROM THEM THAT TOLD ME ITS APPROVED EVERY TIME I CALLED NO BODY CAN GIVE ME ANSWER ITS REALY BAD SERVICE AND I MEAN TILL NOW I CAN CALL THEM THEY CANT GIVE ME ANSWER WHAT IS GOING ON