Air Broadband Bloemfontein poor service

Very very poor service, after numerous messages on their whatsapp line and emails and ticket logging, they don't even want to assist. always just says checking from their side the problem but you never hear from them again. Even after saying that i will be cancelling my subscription, still no response. i have never experienced such poor service. i am paying for a line speed i don't even get. So i will be cancelling my subscription.