Working Conditions

To Whom It May Concern,

I am writing to express my deep disappointment and concern regarding the unprofessional behaviour and ********* practices taking place at your AGS office in Horison, Roodepoort.

A family member of mine was employed in your call centre, and what she experienced there is nothing short of shocking. She was required to pay R150 for nine leads and contact numbers, which were allegedly being sold to call centre agents by another employee with full knowledge of management. I must ask — is this an official AGS policy, for staff to buy leads from another staff member? This was never discussed during her interview, and such practices are completely unacceptable in any professional environment.

Furthermore, the lack of professionalism displayed by management was evident even as a visitor. On several occasions, I witnessed managers rushing out of the office at the end of the day, completely disregarding staff and the impression it leaves on others.

I am relieved that my daughter has since moved on to a better company — one that values professionalism, respect, and integrity. However, I felt it necessary to bring this matter to your attention, as the conduct in your Roodepoort branch reflects very poorly on the AGS name.

I hope you take this complaint seriously and address these issues internally.

Sincerely,