Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AGS Health draws consistent praise for its advisory consultants, with agents such as Gabi, Gianni, Jaco, Kyla and Nicole named repeatedly for patience and clear explanations. Customer Service & Staff Quality (4.5) is the standout theme, reinforced by Communication & Responsiveness (4.1). A recurring tension appears in Coverage, Benefits & Plan Transparency (3.6), where a minority of members describe declined procedures and unexpected out of pocket costs.
Top Strengths:
- •Customer Service & Staff Quality: Customers consistently name individual consultants and describe them as patient, warm and thorough. A recurring theme is agents explaining cover slowly, checking understanding, and calling back at convenient times, with several reviewers saying it felt like talking to a friend.
TrustIndex
6.6
NPS Score
47
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About AGS Health
What do customers say about AGS Health?
Based on recent customer reviews, AGS Health draws consistent praise for its advisory consultants, with agents such as Gabi, Gianni, Jaco, Kyla and Nicole named repeatedly for patience and clear explanations. Customer Service & Staff Quality (4.5) is the standout theme, reinforced by Communication & Responsiveness (4.1). A recurring tension appears in Coverage, Benefits & Plan Transparency (3.6), where a minority of members describe declined procedures and unexpected out of pocket costs.
What is AGS Health's biggest strength?
AGS Health's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customers consistently name individual consultants and describe them as patient, warm and thorough. A recurring theme is agents explaining cover slowly, checking understanding, and calling back at convenient times, with several reviewers saying it felt like talking to a friend.
What are the most common complaints about AGS Health?
The most common complaint about AGS Health, based on Hellopeter's AI analysis of recent customer reviews, is Coverage, Benefits & Plan Transparency. While plan options and waiting periods are explained clearly before joining, a recurring concern is real world cover. Members describe declined surgical procedures, emergency room costs largely unpaid, and premium increases soon after joining.
How does AGS Health compare to other Medical Aid companies?
AGS Health scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (4.5); their weakest is Coverage & Benefits (3.6). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is AGS Health trustworthy?
AGS Health has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 185 reviews in the last 12 months. Hellopeter has tracked AGS Health across 889 total reviews. How is the TrustIndex calculated? →
Recent reviews (185)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2011
AGS health not doing what was told
They come across very informative and friendly. They seem very knowledgeable about the plans they explain. They tell you that they pay R95 000 per event and R150 000 a year. That sounded perfect for me, and this will give you peace of mind to know that you have this cover. I am a very healthy person, and this will be perfect. I even got some of my friends to join AGS, But when the day come that you need their support, everything changes. You do not have the R95000 per event. I enquired some time ago if they will cover carpal tunnel as i expected that that is what I have. They confirmed that they pay for carpal tunnel. I went to see a doctor and was directed to a specialist. Specialist also recommend that the gout tophi that I have, must be removed to ensure the use of my fingers. The specialist even wrote a motivation to AGS to explain the seriousness of these two procedures. He suggested that these procedures need to be done as soon as possible. The specialist asked for the first opportunity we can have the availability of the theatre. This was 26 October 2026, and we could get the theatre the 3rd of November 2026. I asked AGS people what amount they will pay as I need to see what amount I must get together for this procedure. Nobody could give me an answer, nobody knew, then I see how little knowledge this people have of what they sold you. They only have the knowledge and information to sell you stuff, after that they are clueless. I sent the quotations with the motivation letter to AGS. There was not a lot of time to get the authorisation that I needed before I can continue with these procedures. After they got the quotations that worked to a total of R98 000. This is an estimate of R45000 for hospital and R53000 for the specialist. I am still waiting for the account from the anesthetist. AGS then send me the authorisation for R32500, they state that this is only towards the hospital and any unused funds must be paid back into their ***. You have to sign this to agree that you will be liable for the rest. If you do not sign that document, you will not get anything. This was the afternoon before my procedures, so they actually force you to sign this...if you don't sign you get nothing... I also had to pay R10 000 before admission at the hospital, but AGS will get what is left on the hospital bill. It is clear that they don't care about you or motivation letters from specialists. I then phoned the authorisation people, and they just said that R32500 is the maximum they pay for carpal tunnel. They never mentioned the gout tophi that was also an emergency to do. They also told me that I must let them know if I cannot afford the other payments, I must let them know so they can cancel the authorisation. I will never have peace of mind with this AGS. I also told my friends and family that joined because of me telling them about AGS with as little knowledge of this policy as their people self. It is sa shame that they are so secretive and you get the surprise when you are standing before the day of the operation. That the staff cannot tell you that they only pay R32500, at least you can try to get this money together...To make a loan at a bank takes time. Rather pay more somewhere else and have peace of mind. AGS is the wrong place to have any peace of mind. I already sent me cancellation.
1 reviews | Active since Oct 2011
AGS health not doing what was told
They come across very informative and friendly. They seem very knowledgeable about the plans they explain. They tell you that they pay R95 000 per event and R150 000 a year. That sounded perfect for me, and this will give you peace of mind to know that you have this cover. I am a very healthy person, and this will be perfect. I even got some of my friends to join AGS, But when the day come that you need their support, everything changes. You do not have the R95000 per event. I enquired some time ago if they will cover carpal tunnel as i expected that that is what I have. They confirmed that they pay for carpal tunnel. I went to see a doctor and was directed to a specialist. Specialist also recommend that the gout tophi that I have, must be removed to ensure the use of my fingers. The specialist even wrote a motivation to AGS to explain the seriousness of these two procedures. He suggested that these procedures need to be done as soon as possible. The specialist asked for the first opportunity we can have the availability of the theatre. This was 26 October 2026, and we could get the theatre the 3rd of November 2026. I asked AGS people what amount they will pay as I need to see what amount I must get together for this procedure. Nobody could give me an answer, nobody knew, then I see how little knowledge this people have of what they sold you. They only have the knowledge and information to sell you stuff, after that they are clueless. I sent the quotations with the motivation letter to AGS. There was not a lot of time to get the authorisation that I needed before I can continue with these procedures. After they got the quotations that worked to a total of R98 000. This is an estimate of R45000 for hospital and R53000 for the specialist. I am still waiting for the account from the anesthetist. AGS then send me the authorisation for R32500, they state that this is only towards the hospital and any unused funds must be paid back into their ***. You have to sign this to agree that you will be liable for the rest. If you do not sign that document, you will not get anything. This was the afternoon before my procedures, so they actually force you to sign this...if you don't sign you get nothing... I also had to pay R10 000 before admission at the hospital, but AGS will get what is left on the hospital bill. It is clear that they don't care about you or motivation letters from specialists. I then phoned the authorisation people, and they just said that R32500 is the maximum they pay for carpal tunnel. They never mentioned the gout tophi that was also an emergency to do. They also told me that I must let them know if I cannot afford the other payments, I must let them know so they can cancel the authorisation. I will never have peace of mind with this AGS. I also told my friends and family that joined because of me telling them about AGS with as little knowledge of this policy as their people self. It is sa shame that they are so secretive and you get the surprise when you are standing before the day of the operation. That the staff cannot tell you that they only pay R32500, at least you can try to get this money together...To make a loan at a bank takes time. Rather pay more somewhere else and have peace of mind. AGS is the wrong place to have any peace of mind. I already sent me cancellation.
1 reviews | Active since Jan 2018
Disgusting and Disappointing Service
They will do anything in their power to complicate refunds and claims. Private Hospitals will not accept you if you say you are a member of AGS Health. Their services are disgusting, to say the least.
1 reviews | Active since Jan 2018
Disgusting and Disappointing Service
They will do anything in their power to complicate refunds and claims. Private Hospitals will not accept you if you say you are a member of AGS Health. Their services are disgusting, to say the least.
1 reviews | Active since May 2016
Very bad client services
My child age 5 was dehydrated and needed urgent medical assistance. AGS couldn't provide me with an authorisation for the hospital. I had to pay everything cash. I did the claim and I still haven't received any refund. I did blood tests on me and wife, I've send the claim after they said they will refund us. Still nothing. My wife need to go for a sonar scan on her liver, it's such chaos just to get a authorisation for the hospital. Everything we need to pay out of our own pockets and then they tell you they will refund when you apply for a claim. It never happens I wouldn't recommend this company for healt insurance
1 reviews | Active since May 2016
Very bad client services
My child age 5 was dehydrated and needed urgent medical assistance. AGS couldn't provide me with an authorisation for the hospital. I had to pay everything cash. I did the claim and I still haven't received any refund. I did blood tests on me and wife, I've send the claim after they said they will refund us. Still nothing. My wife need to go for a sonar scan on her liver, it's such chaos just to get a authorisation for the hospital. Everything we need to pay out of our own pockets and then they tell you they will refund when you apply for a claim. It never happens I wouldn't recommend this company for healt insurance
1 reviews | Active since Oct 2026
Awesome and professional service, thank you
Awesome and professional service, thank you! Agent was very kind and helpful.
1 reviews | Active since Oct 2026
Awesome and professional service, thank you
Awesome and professional service, thank you! Agent was very kind and helpful.
1 reviews | Active since May 2024
Gabi is very helpful and sincerely friendly
Gabi is very helpful and sincerely friendly. She is a great asset to your company. Thank you Gabi. I am very pleased and blessed to have you as my Broker.
1 reviews | Active since May 2024
Gabi is very helpful and sincerely friendly
Gabi is very helpful and sincerely friendly. She is a great asset to your company. Thank you Gabi. I am very pleased and blessed to have you as my Broker.
1 reviews | Active since Sept 2026
The staff is so friendly and they assist you not as a client but treat you like family, special t...
The staff is so friendly and they assist you not as a client but treat you like family, special thanks to Junique for her friendly service, definately would recommend them
1 reviews | Active since Sept 2026
The staff is so friendly and they assist you not as a client but treat you like family, special t...
The staff is so friendly and they assist you not as a client but treat you like family, special thanks to Junique for her friendly service, definately would recommend them