Very bad client services

My child age 5 was dehydrated and needed urgent medical assistance. AGS couldn't provide me with an authorisation for the hospital. I had to pay everything cash. I did the claim and I still haven't received any refund.

I did blood tests on me and wife, I've send the claim after they said they will refund us. Still nothing.

My wife need to go for a sonar scan on her liver, it's such chaos just to get a authorisation for the hospital. Everything we need to pay out of our own pockets and then they tell you they will refund when you apply for a claim. It never happens

I wouldn't recommend this company for healt insurance