The lady assisted me a lot to understand my medical plan the best that i can, wherever i was unsure she assisted me and gave me the right answers

The lady assisted me a lot to understand my medical plan the best that i can, wherever i was unsure she assisted me and gave me the right answers. There was not one point that was unclear and the mood of our conversation was very fun especially in a busy day it helps if it is not a burden and I actually enjoyed to start the process