Disgraced and unhappy.

Today I had a terrible experience with AGS health actually from day one... I had a accident at home that required me needing to get stitches well on my way to the hospital I called for pre authorisation whereby the lady on the phone said I need to call when I get there long story short they made it very difficult to get the authorisation and had long stories already going from hospital to hospital from 10 am till 2 pm I did not end up getting stitches I'm at home now in pain... This is very concerning as what if this was a life or death situation.... I'm very disappointed with AGS health after being promised great service and not getting any I will NOT recommend them to anyone... Disgraceful from a company that takes my money every month but I don't get what I'm paying for...