VM
Vikash M

1 reviews | Active since Sept 2012

20 Feb 2015, 12:51

Purchased 3, 2 broke. 3rd time lucky.

AG Mobile I guess you get what you pay for. Buy a cheap product get a cheap line product in return. I have purchased not 1, not 2 but 3 chrome swift cell phones. The purchased was made in December. <br> <br> My first cell phone over heated and burnt my face 2 weeks ago. Of which was sent back to the manufacture for repairs and will only return in 4 to 5 weeks' time. Because of the nature of this company and the faith they have in their own product, only a 7day return on product is granted.<br> <br> Second cell phone. As this phone is a dual sim card you expect to use all its features. You expectations are wrong. I inserted a secondary sim card causing it to ask for a security pin blocking the phone. When speaking to customer service they require me to send it in for repair leaving me with no phone for another 5 weeks.<br> Wish me luck with the 3rd 1. I will be surprised if it lasts more than a month.<br>

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Replies (1)
AG Cellular
AG Cellular's reply20 Feb 2015, 15:52
Official
Hello Varch,

Good day.

An AG Mobile customer service agent has been in contact with You regarding Your above complaints.

All Your complaints have been addressed with You personally, an agreement has been reached to sort out Your handset at no extra cost.

Yourself and AG Mobile both have come to an agreement that no such incident had occurred where you claimed that Your face had been burnt.

Please note that all handset manufacturers offer the same return policy as per Terms and Conditions.

We hope to be in contact with You soon.

Thank you for Your patience, much appreciated,

Regards,

AG Mobile Customer Care Support
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