TN
Thamsanqa N
1 reviews | Active since Apr 2023
26 Mar 2025, 11:18
Telling lies to get clients
My Name is Thamsanqa Ncube I received a call from a guy called Nokhaya offering me a phone that comes with 15 gig data. He asked to chose a phone and i chose A28. He took delivery address details and i completed the application with debit check. He then told me the data will be added on my current number. Out of my suprise, when i wanted to make a call my voice minutes and my data all gone. I called MTN they confirmed that my number has been changed to a data sim( how stupid is that) 😡 and there's no phone on this contract its data only. I stayed on the phone for more than an hour trying to call them to cancel this order because i agreed on a phone contract not data only.
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Replies (1)Afrizon Telecommunications's replyOfficial
05 May 2025, 15:53Hi Thamsanqa Ncube, we're very sorry to hear about your experience and truly apologize for the inconvenience caused. We take your concerns seriously and would like to address these issues raised.
Could you please email us your contact number and a convenient time we can call you to ***. Please use reference number HP002 in the subject. Our customer care team will reach out to you as soon as possible to assist further.Thank you for bringing this to our attention.
The Afrizon Team.
Could you please email us your contact number and a convenient time we can call you to ***. Please use reference number HP002 in the subject. Our customer care team will reach out to you as soon as possible to assist further.Thank you for bringing this to our attention.
The Afrizon Team.
Afrizon Telecommunications's reply05 May 2025, 15:53
Official
Hi Thamsanqa Ncube, we're very sorry to hear about your experience and truly apologize for the inconvenience caused. We take your concerns seriously and would like to address these issues raised.
Could you please email us your contact number and a convenient time we can call you to ***. Please use reference number HP002 in the subject. Our customer care team will reach out to you as soon as possible to assist further.Thank you for bringing this to our attention.
The Afrizon Team.
Could you please email us your contact number and a convenient time we can call you to ***. Please use reference number HP002 in the subject. Our customer care team will reach out to you as soon as possible to assist further.Thank you for bringing this to our attention.
The Afrizon Team.
