No service and no feedback

Was phoned on the 16th Feb 2016 for a contract and did everything online with Privilege where it was approved and to be delivered within 72 hours... Hahaha big joke! After I started to query where the phone is I was told that they dont have stock currently, I asked what was in stock and changed the original order to another phone which was in stock. More than a month and no one can tell me what is happening. Privilege also does not want to give me Gail's details who is apparently the manager, both emails given to me for Privilege and Gail was wrong. I phoned and asked for this to be cancelled as I want to apply at Vodacom but due to this order showing PENDING I am not able to apply for another one. They cant assist me but also dont want to cancel this order. ***