Dissatisfied Client

I was contacted by Afrizon to sign up for a contract on behalf of vodacom which was finalized. However, I am struggling get my parcel delivered as they and their delivery company are giving me false information. I have been calling both parties for several times with no assistance at all.

I called ram this morning once again and spoke to a very rude supervisor by the name of Xavier. I informed him that their drivers give false delivery reports. He then told me that there is nothing they can do as their he cannot vouch if the driver called or didnt call as he wasnt there. Which than suggested that I was lying and they are not at fault.

I called Afrizon again to update my address an agent that assisted me informed that the update will be sent to RAM after 15minutes of the call. 1 hour later I called RAM to chexk however, I was informed that nothing was sent. I then had to revert to Afrizon whom told me that I was mislead and that their turn around time to update is 24-48hours. I requested information of the agent that assisted me, to my surprise they cannot provide such as there is nothing that shows an update on my profile.

I find this very much dissapointing, I have laid complaints to RAM and Vodacom about this matter however no one has come back to me regarding this matter.

Kindly assist.