Dishonesty and Unprofessional

<p>Selling a product to my parents that sounded great at the time 28Feb'17, but my parents are oldies they do not understand new technology and all the fancy terms sales people use.</p> <p>After a discussion and the realisation that it is unnessasary to have an additional 2phones and additional 2numbers, the very next day 1March'17 my mom contacted them to arrange the return of the unused phones, Eager sales person Patric was unreachable going through numerous other people eventually arrangements was in place.</p> <p> </p> <p>(In terms of S16 CPA if a consumer has bought goods as a result of Direct Marketting the consumer has a 5day cooling off period after receiving goods.</p> <p>The consumer can return the goods, cancel entire contract without penalty and recieve a full refund.)</p> <p> </p> <p>This is completely reasonable and life happens.</p> <p>The debit order goes off, also completely reasonable it was month end.</p> <p>But unreasonable because it is a full R454.38 MORE then what was agreed upon.</p> <p> </p> <p>Countless calls</p> <p>1 it takes forever to get hold of someone </p> <p>and</p> <p>2 Other members of Afrizon Vanessa, Brandon, Mpho with empty promisses that the cancellation of the contract has been recorded and that a refund will be made.</p> <p>only to experience another debit order going off 2days ago 1April'17</p> <p>FOR WHAT???? THEY DO NOT HAVE YOUR PRODUCT - HENSE UNABLE TO USE YOUR PRODUCT!</p>