DL
Doris L

1 reviews | Active since Aug 2024

26 Mar 2025, 01:57

BAD SERVICE/*****

Disgusting service I got a call from the lady called Swazi Nkosi that I qualify for phone contract for R287 per month which includes 15 gig and R130 airtime I was so excited but to my surprise she asked me to buy mtn sim card so that she can load the 15 gig I did as she said then it was loaded while still waiting for my delivery which came on the 28th February 2025, what surprised me is that mtn attemp to deduct money for something that was not yet delivered and only the hand set sent was not the i chose A05 instead A05s and also given 2 contrats without my knowledge sim contract and hanset contract, i tried to call but no answers you hold forever till you hung up, mtn called to say I should pay for something I didn't agree upon but only the package of the hand set. I even explained to her that I don't sim contract as I have wifi at home

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Replies (1)
Afrizon Telecommunications
Afrizon Telecommunications's reply05 May 2025, 15:59
Official
Hi Doris Lesejane, we're very sorry to hear about your experience and truly apologize for the inconvenience caused. We take your concerns seriously and would like to address these issues raised.

Could you please email us your contact number and a convenient time we can call you to ***. Please use reference number HP003 in the subject.  Our customer care team will reach out to you as soon as possible to assist further.Thank you for bringing this to our attention.

The Afrizon Team.