Apalling Service!

I recently took out a Vodacom contract through Afrizon Telecommunications. I received my phone and an Afrizon/Hallmark voucher more than a month ago. My account has already been debited twice and yet I've been struggling to get my Afrizon/Hallmark voucher activated ever since!!!!! The contact number is unanswered. I eventually e-mailed activations on 25 February 2015. I received a response from Lebogang Mabogoane on 27 Feb, requesting my ID and cell phone number. I promptly responded with the information, but received no further communication. On Friday 6th March I went to the Hallmark shop in Canal Walk to purchase a birthday gift for my son with my voucher, only to be told it's not activated....I called Hallmark HO that afternoon and was transferred from pillar to post (5 times no less!!!) and eventually landed up with none other than Lebo M. She advised me the systems are down, so I have to contact her on Monday (today). She gave me her e-mail address and assured me she would attend to it today. I've e-mailed her and called your offices numerous times this morning, without joy!! My son's birthday is today, so can someone please activate my very old voucher!!!