NM
Natasha M

1 reviews | Active since Feb 2021

23 Jun 2021, 22:41

AFRIZONE WORST COMPANY EVER!!!!!

Afrizone has the most unprofessional staff... A consultant "ROSE "contacted me for a deal* (2 * SAMSUNG GALAXY A21s DUAL SIM cellphones ) both the phones were not dual SIM they were single.... I notified ROSE immediately... They arranged for collection,and still debited my account.. Twice even after the phones were collected. I was told the correct phones will be couriered to me...i phoned in... An I was on the phone for hours trying to get hold of afrizone... I requested the manager to contact me... I spoke to a PATRICIA, I REQUESTED THE VOICE RECORDINGS BECAUSE PATRICIA INSISTED I SHOULD CANCEL MY CONTRACT BECAUSE THEY DONT HAVE STOCK OF THE PHONES... BUT EVEN AFTER CANCELLING THEY STILL DEBITED MY ACCOUNT... I THEN PHONED IN AGAIN SPOKE TO A "SHEZRAY" SHE TRANSFERED ME TO ACCOUNTS DEPARTMENT WHILST I WAS STILL TALKING TO HER... AN THEN TGE ACCOUNTS CUTS MY CALL AFTER ME BEING ON THE PHONE 3HOURS... I CALLED IN AGAIN SPOKE TO RECEPTIONIST "MILLICENT "WHOM BY THE WAY WAS RUDE.I JUS WANT MY MONEY YOU GUYS DEBITED... THEN SHE SAYS OH NO... VODACOM HAS IT AND THEY WILL REFUND ME.. LIKE WHAT THE HELL... I HAD DEALINGS WITH YOU GUYS SO WHY SHOULD I PHONE AROUND.. I AM GONNA TAKE AFRIZONE UP LEGALLY... BECAUSE MY CREDIT SCORING HAS DROPPED AND THIS IS PORTRAYING A BAD CREDIT SCORE RATING FOR ME... I WANT THOSE CALL RECORDINGS I HAVE A RIGHT TO IT.......

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