Afrirent negligence

I am writing to formally raise a concern regarding my rent-to-own vehicle agreement with Afrirent, which commenced at the end of May 2022.

Up until June 2023, monthly deductions and statements were being processed consistently in line with the agreed terms. However, from the end of June 2023, the company ceased sending monthly statements and stopped processing deductions without any communication or explanation.

To my surprise, earlier this week, I was informed that my vehicle has been grounded and that I must settle the full outstanding balance within 20 days or face termination of the agreement.

I respectfully request the opportunity to resolve this matter amicably. I am willing to make a partial payment — specifically, half of the outstanding amount — immediately, and would like to negotiate a repayment plan for the remaining balance.

I remain committed to fulfilling my obligations and sincerely hope Afrirent will consider this request