Unfairly charged and rudely serviced by the Manager

<p>We were at Africology spa at Boardwalk hotel- Port Elizabeth onn Sunday , 12 June 2016 as 3 ladies and had the circle of friends treatment with full body hot oil massage. I was very dissapointed with the way the owner dealt with us. We arrived 10 minutes late at the spa due to circumstances that were beyond our control and we phoned 10 minutes before our appointment time to notify the spa about our late schedule and the lady said it was okay we can still come. As we arrived we were welcomed in a very friendly way by the staff and customers and were shown around and welcomed with chocolates and deinks. We had the best treatments from the the****** but on the last session the manager came in to rush the the****** to hurry up as they had clients waiting for them , the way it was done seemed so rude and distasteful as we had just started with the pedi's. On settling the bill we we were charged an extra R150 per person which was not communicated prior as the late penality. And also charged R40 for a chocolate bar.As we enquired about the charge we were told rudely how disrespectful it is to arrive late. That was a surprise to me as we had notified the spa 10 minutes prior that we were running late. On top of that we were told that we were given a discounted price hence we are being charged more for late arrival. When I look at the quote again nothing is mentioned about any discounted price. As we protested this extra charged amount we were told that the the****** would need to cover this penalty.<br />The lady /owner /manager was extremely rude and arrogant and I felt that we were treated like gabbage after paying such a lot of money. She kept saying that we were given a special rate and we shouldn't complain about paying an extra R150 which was not communicated in advance. I expected her to tell us on arrival about the penality or take time off our treatments instead of being shouted and humiliated infront of other guests who were also looking at the drama she caused. I really hope the the****** were not charged this penality because of our late arrival which was reported in advance.</p> <p>The 3 of us had such a bad experience with the service of the manager. Otherwise the tratments and the the****** did a great job.</p> <p>I then gave feedback on their facebook page and still accused of being disrespectful and she said she will delete my review. She respondes on the facebook review with incorrect information which I rectified. If you reas the people's comment on the page ,everyone agrees of her arrogance if she has not already deleted it but I have done screenshots and still have her response and proofs.</p> <p>As a client I feel that we did not get treated with respect and dignity as this approach was very dissapointing and uncalled for.</p>