NPS Score
100
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About Africology
How is Africology rated on Hellopeter?
Hellopeter has tracked Africology across 27 reviews. Africology hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Africology? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2016
Off-putting and restrictive returns policy and refund process
Extremely restrictive returns policy and a refund process that put me off the brand entirely Africology has one of the strictest returns policies I have encountered: no refunds, only exchanges or store credit, and only within seven days. Consumers should therefore be absolutely certain about anything they purchase, because the policy offers remarkably little flexibility. My products were a birthday gift, completely unopened, untouched and perfectly resellable. Africology eventually agreed to make an exception and refund three of them, for which I was initially grateful. Unfortunately, even after the refund was approved, the process was so unnecessarily complicated and admin-heavy that it completely soured the experience. After driving to the boutique to return the products, waiting in a hotel reception for 10 minutes and then another at their spa, the refund was not processed there, I then had to complete additional digital forms and submit proof of account details from my bank, and a week later I had still had no refund. I ultimately had to send follow up emails urging Africology to process a refund they had already approved. What should have been a lovely birthday gift from my mother with some help from my partner becams an unpleasant experience between all of us — something a birthday gift or a luxury beauty company should never cause. The experience has completely deterred me from purchasing from Africology ever again. Their returns policy may be their prerogative, but it is about as restrictive and consumer-unfriendly as a returns policy can be, and the cumbersome refund process made matters considerably worse. They are not genuinely client centric but profit driven at the expense of their own brand equity. This for a personal care and spa brand is a fundamental failing. Although I kept one of the products it simply isn’t good enough to compensate for how unpleasant and time consuming the customer journey was. Incidentally - shortly before this I purchased Africology products for an American couple who just moved here and I raved to them about this fantastic local brand. Africology lost me as a customer, and I now associate the brand with what should have been a happy birthday gift becoming a dreadful source of frustration. I am not only a client, but a former consumer magazine Beauty Editor. As someone who has spent the past 26 years of my career in the beauty industry this is an unparalleled negative experience with a beauty brand. The company really should do a very honest reflection on their client approach
1 reviews | Active since Jul 2016
Off-putting and restrictive returns policy and refund process
Extremely restrictive returns policy and a refund process that put me off the brand entirely Africology has one of the strictest returns policies I have encountered: no refunds, only exchanges or store credit, and only within seven days. Consumers should therefore be absolutely certain about anything they purchase, because the policy offers remarkably little flexibility. My products were a birthday gift, completely unopened, untouched and perfectly resellable. Africology eventually agreed to make an exception and refund three of them, for which I was initially grateful. Unfortunately, even after the refund was approved, the process was so unnecessarily complicated and admin-heavy that it completely soured the experience. After driving to the boutique to return the products, waiting in a hotel reception for 10 minutes and then another at their spa, the refund was not processed there, I then had to complete additional digital forms and submit proof of account details from my bank, and a week later I had still had no refund. I ultimately had to send follow up emails urging Africology to process a refund they had already approved. What should have been a lovely birthday gift from my mother with some help from my partner becams an unpleasant experience between all of us — something a birthday gift or a luxury beauty company should never cause. The experience has completely deterred me from purchasing from Africology ever again. Their returns policy may be their prerogative, but it is about as restrictive and consumer-unfriendly as a returns policy can be, and the cumbersome refund process made matters considerably worse. They are not genuinely client centric but profit driven at the expense of their own brand equity. This for a personal care and spa brand is a fundamental failing. Although I kept one of the products it simply isn’t good enough to compensate for how unpleasant and time consuming the customer journey was. Incidentally - shortly before this I purchased Africology products for an American couple who just moved here and I raved to them about this fantastic local brand. Africology lost me as a customer, and I now associate the brand with what should have been a happy birthday gift becoming a dreadful source of frustration. I am not only a client, but a former consumer magazine Beauty Editor. As someone who has spent the past 26 years of my career in the beauty industry this is an unparalleled negative experience with a beauty brand. The company really should do a very honest reflection on their client approach
1 reviews | Active since Nov 2025
Get service
I ordered from Africology and in 2 days my order ws delivered to me. What a pleasant experience! Definitely not my last order, well done!
1 reviews | Active since Nov 2025
Get service
I ordered from Africology and in 2 days my order ws delivered to me. What a pleasant experience! Definitely not my last order, well done!