We were left unattended

2023 September my husband quantum was involved in car accident we send all the documents,then we're still waiting for them,they said there still investigating,they said why we send late,all information was sent,they wanted tracker information we send,we even ure the mechanic that they said the usually use in Limpopo ,driver took the car from Messina to thohoyandou,the mechanic send report we send to them even number phone of mechanic was send still my husband didn't get even a sent from them, I spoke to Alleta and Kaajal they were the ones who were assisting me I was happy with them but still waiting from the investigator even though we sent everything