Based on recent customer reviews, African Independent Brokers draws heavily negative feedback centred on billing and claims administration. Clients repeatedly report debit orders processed without clear consent, unexplained R950 and recurring fees, and deductions continuing long after policies were cancelled. Others describe rejected windscreen and accident claims, digital assessments instead of physical inspections, and unanswered emails to named consultants. A clear bright spot is broker Zelda, praised for patience, clear explanations, consistent follow up and going beyond her own portfolio to help policyholders resolve claims.
Replied to 8% of negative reviews
Reply time on negative reviews: 1176h 60m
TrustIndex
3
Reply Time
801h 8m
NPS Score
-86
Recommended: Unlikely
Replied to 8% of negative reviews
Reply time on negative reviews: 1176h 60m
Oct '25 - Sep '26
Frequently Asked Questions About African Independent Brokers
What do customers say about African Independent Brokers?
Based on recent customer reviews, African Independent Brokers draws heavily negative feedback centred on billing and claims administration. Clients repeatedly report debit orders processed without clear consent, unexplained R950 and recurring fees, and deductions continuing long after policies were cancelled. Others describe rejected windscreen and accident claims, digital assessments instead of physical inspections, and unanswered emails to named consultants. A clear bright spot is broker Zelda, praised for patience, clear explanations, consistent follow up and going beyond her own portfolio to help policyholders resolve claims.
Is African Independent Brokers trustworthy?
African Independent Brokers has a TrustIndex of 3 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 1176 hours 60 min. Hellopeter has tracked African Independent Brokers across 379 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
I DO NOT RECOMMEND
I am a new client and, unfortunately, my experience with this company has been extremely disappointing. From the outset, I have received little to no assistance, and it appears that the company's priorities do not align with the best interests of its customers. A major concern is that debit order dates are scheduled without my knowledge or consent. I have requested the relevant call recordings to verify exactly when and where I allegedly agreed to the debit order date, as I do not recall providing such authorisation. In addition, the company has offered little to no meaningful resolution to my concerns. Communication has also been poor. I have sent multiple emails to Tamryn Shekyls and Mpho Majoro requesting clarification regarding my debit order date, but my queries have gone unanswered and I have received no meaningful assistance. Based on my experience, I cannot recommend this company. Customers deserve transparency, accountability, and responsive service. Unfortunately, I have experienced none of these. I would encourage prospective clients to think carefully before engaging with a company that fails to prioritise its customers and take responsibility when issues arise
1 reviews | Active since Feb 2022
I DO NOT RECOMMEND
I am a new client and, unfortunately, my experience with this company has been extremely disappointing. From the outset, I have received little to no assistance, and it appears that the company's priorities do not align with the best interests of its customers. A major concern is that debit order dates are scheduled without my knowledge or consent. I have requested the relevant call recordings to verify exactly when and where I allegedly agreed to the debit order date, as I do not recall providing such authorisation. In addition, the company has offered little to no meaningful resolution to my concerns. Communication has also been poor. I have sent multiple emails to Tamryn Shekyls and Mpho Majoro requesting clarification regarding my debit order date, but my queries have gone unanswered and I have received no meaningful assistance. Based on my experience, I cannot recommend this company. Customers deserve transparency, accountability, and responsive service. Unfortunately, I have experienced none of these. I would encourage prospective clients to think carefully before engaging with a company that fails to prioritise its customers and take responsibility when issues arise
1 reviews | Active since Jul 2026
Zelda Fitzpatrick
I called Independent Brokers yesterday just to add some changes on my insurance, I got a hold of Zelda and she was able to assist me with everything. She was friendly and told me everything I need to know about my insurance policy. Her patience in explaining and assistance we greatly appreciated by me.
1 reviews | Active since Jul 2026
Zelda Fitzpatrick
I called Independent Brokers yesterday just to add some changes on my insurance, I got a hold of Zelda and she was able to assist me with everything. She was friendly and told me everything I need to know about my insurance policy. Her patience in explaining and assistance we greatly appreciated by me.
1 reviews | Active since Dec 2010
Unauthorized debit order deduction
They deducted fees for a car insurance policy that I cancelled as I cancelled the deal for the new car I was trying to buy. I don't even remember being advised by them that they are charging me R950 to get quotations from them. They were suggested to me by the salesman I broke ties with. I want my money back. Please refund the below amount: 2026-05-25 ACB DEBIT:EXTERNAL AFRICANINDFEES067222 -R950.00
1 reviews | Active since Dec 2010
Unauthorized debit order deduction
They deducted fees for a car insurance policy that I cancelled as I cancelled the deal for the new car I was trying to buy. I don't even remember being advised by them that they are charging me R950 to get quotations from them. They were suggested to me by the salesman I broke ties with. I want my money back. Please refund the below amount: 2026-05-25 ACB DEBIT:EXTERNAL AFRICANINDFEES067222 -R950.00
1 reviews | Active since Jan 2026
African Independent Broker and Budget Insurance
I am writing this complaint against Budget Insurance. On the 2nd of February I called them for cancelling my policy. They told me since I am under broker so I have to call the broker. I asked them to transfere call,African Independent broker they did not pick up. They called later but due to bad network they couldn’t get hold of me. They sent email stating that I should call or email. I am living in rural areas. I did not have network to make calls. I wrote an email asking for cancellation of policy. They did not respond. I wrote again on the 11 February asking them to cancel the policy with budget and not debit on my pay day which is 20th. Now I see they have been debited and I can’t reverse it. Meaning they ignored my emails
1 reviews | Active since Jan 2026
African Independent Broker and Budget Insurance
I am writing this complaint against Budget Insurance. On the 2nd of February I called them for cancelling my policy. They told me since I am under broker so I have to call the broker. I asked them to transfere call,African Independent broker they did not pick up. They called later but due to bad network they couldn’t get hold of me. They sent email stating that I should call or email. I am living in rural areas. I did not have network to make calls. I wrote an email asking for cancellation of policy. They did not respond. I wrote again on the 11 February asking them to cancel the policy with budget and not debit on my pay day which is 20th. Now I see they have been debited and I can’t reverse it. Meaning they ignored my emails
1 reviews | Active since Jan 2026
service rating- Zelda
Good afternoon, I would like to take a moment to rate and commend Zelda for her excellent service. Zelda has been professional, patient, and extremely helpful throughout the process. She communicates clearly, follows up consistently, and always goes the extra mile to ensure that everything is explained and handled properly. Her dedication and willingness to assist made the entire experience smooth and stress-free. Even in matters where she was not directly responsible for the policy, she still offered guidance and support, which truly reflects her commitment to excellent customer service. I can confidently say that Zelda provides outstanding service and is a valuable asset to your team.
1 reviews | Active since Jan 2026
service rating- Zelda
Good afternoon, I would like to take a moment to rate and commend Zelda for her excellent service. Zelda has been professional, patient, and extremely helpful throughout the process. She communicates clearly, follows up consistently, and always goes the extra mile to ensure that everything is explained and handled properly. Her dedication and willingness to assist made the entire experience smooth and stress-free. Even in matters where she was not directly responsible for the policy, she still offered guidance and support, which truly reflects her commitment to excellent customer service. I can confidently say that Zelda provides outstanding service and is a valuable asset to your team.