1 reviews | Active since Mar 2012
Terrible service from my consultant Mercia Van Staden
A debit order of R950(which is apperently initiation fee) has gone off my account on the 31 August 2018. I have been calling trying to find out what it includes because it seems too much to me but couldnt get any clarity. My consultant Mercia van Staden has been busy for the whole day. To make matters worse, she has promised to arrange the installation of car's tracker since a 1 and half weeks ago and that has yet to happen. I think this is becoming a terrible start to my relationship with African independent. Unless they do something about this terrible service I think it will end prematurely.
Dear Keith
Thank you for contacting us.
We have sent your complaint to the relevant departments and they will contact you shortly.
We trust you find this in order and apologise for any inconvenience caused.
regards
Oakhurst Resolutions Team
Dear Keith
Thank you for contacting us.
We have sent your complaint to the relevant departments and they will contact you shortly.
We trust you find this in order and apologise for any inconvenience caused.
regards
Oakhurst Resolutions Team
Dear Keith
We apologise for the inconvenience caused.
Our records confirm the debit order of R950.00 was a once-off establishment premium that was debited from your account, of which you were adequately informed and consented to.
We confirm that your Netstar Telematics unit was installed on 07 September 2018, the terms and conditions thereof were explained accordingly.
We trust the above the above explanation would suffice.
Dear Keith
We apologise for the inconvenience caused.
Our records confirm the debit order of R950.00 was a once-off establishment premium that was debited from your account, of which you were adequately informed and consented to.
We confirm that your Netstar Telematics unit was installed on 07 September 2018, the terms and conditions thereof were explained accordingly.
We trust the above the above explanation would suffice.