Sterling Service

I was calling regarding my vehicle insurance contract for 2015 and the premium changes. I must mention that I had a long list of questions regarding this matter and other peripheral ones (yet all linked to my insurance products and services). For instance I needed insurance cover outside SA as I am due to travel through SADC countries. The consultant (Zelda) told me upfront that the system was slow, and while it was loading, she ventured to confirm if am the client who has a twin sister and who is the regular, alternative driver. (wow!) Secondly, I enquired about my revised premium which was close to R 1,600, after consultation, she was able to bring it down for me to R1 400 or thereabout. I asked her to call me back, and literally 4 minutes later we were back on the line again. No waiting, no annoying background classic music, no fuss and still as professional as ever. I appreciate her positive attitude, her ability to slowly explain the implications of certain decisions, her personalized approach to customers and her sense of urgency in rendering assistance. Keep the great work up!!