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Mpho M
1 reviews | Active since Nov 2018
27 Nov 2018, 17:04
Poor communication/customer service.
African independent brokers have displayed poor customer service for close to two years that I have been with them. Their response time to urgent matters (either than taking a policy with them) is ridiculously appalling and they’re consultants are poor in punctuality and explaining to the customer what everything entails. I wouldn’t recommend their services to anyone close to me by any chance. I am truly disappointed.
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Replies (2)
African Independent Brokers's replyOfficial
28 Nov 2018, 09:23 Dear Mpho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers
African Independent Brokers's reply28 Nov 2018, 09:23
Official
Dear Mpho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers
African Independent Brokers's replyOfficial
21 Dec 2018, 09:28Dear Mpho
Your complaint logged on Hello Peter dated 27 November 2018 bears reference.
We have tried to contact you on several occasions, both via email and telephonically to obtain further details pertaining your complaint. However, we have not received a reply from you.
We confirm that we were unable to investigate the contents of your complaint. As such, we are accordingly closing our file herein.
Please do not hesitate to contact our Resolutions Department should you still require our assistance with the matter.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Your complaint logged on Hello Peter dated 27 November 2018 bears reference.
We have tried to contact you on several occasions, both via email and telephonically to obtain further details pertaining your complaint. However, we have not received a reply from you.
We confirm that we were unable to investigate the contents of your complaint. As such, we are accordingly closing our file herein.
Please do not hesitate to contact our Resolutions Department should you still require our assistance with the matter.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
African Independent Brokers's reply21 Dec 2018, 09:28
Official
Dear Mpho
Your complaint logged on Hello Peter dated 27 November 2018 bears reference.
We have tried to contact you on several occasions, both via email and telephonically to obtain further details pertaining your complaint. However, we have not received a reply from you.
We confirm that we were unable to investigate the contents of your complaint. As such, we are accordingly closing our file herein.
Please do not hesitate to contact our Resolutions Department should you still require our assistance with the matter.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Your complaint logged on Hello Peter dated 27 November 2018 bears reference.
We have tried to contact you on several occasions, both via email and telephonically to obtain further details pertaining your complaint. However, we have not received a reply from you.
We confirm that we were unable to investigate the contents of your complaint. As such, we are accordingly closing our file herein.
Please do not hesitate to contact our Resolutions Department should you still require our assistance with the matter.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team