MPUMI KUBHEKA

Item: African Independent Brokers
Rating: 1
Author: Zanele M

Mpumi Kubheka has failed to cancel my insurance and provide written confirmation of the same despite several requests. When I followed up last week, she told me should would do it but I would have to reverse the debit order myself because it was too late - who must cover the bank charges for that because I requested the cancellation well in advance???

Please cancel my insurance effective 31 August 2018 and provide written confirmation that it was done. Please!

Helpful (0)

Replies (2)

African Independent Brokers's replyOfficial

03 Sept 2018, 11:37

Dear Zanele

Thank you for contacting us.

We have forwarded this to the relevant department for action.

We trust you find the above in order and we apologise for the delay in cancelling your policy.

Regards

African Independent Resolutions Team

African Independent Brokers's reply03 Sept 2018, 11:37

Official

Dear Zanele

Thank you for contacting us.

We have forwarded this to the relevant department for action.

We trust you find the above in order and we apologise for the delay in cancelling your policy.

Regards

African Independent Resolutions Team

African Independent Brokers's replyOfficial

11 Sept 2018, 16:10

Dear Zanele

We sincerely apologise for any inconvenience that was caused in this regard.

We confirm that the policy was immediately cancelled, and the cancelation letter was sent to you.

Regards

African Independent Resolutions Team

African Independent Brokers's reply11 Sept 2018, 16:10

Official

Dear Zanele

We sincerely apologise for any inconvenience that was caused in this regard.

We confirm that the policy was immediately cancelled, and the cancelation letter was sent to you.

Regards

African Independent Resolutions Team