Messed up company

Poor communication. I logged a claim for a geyser 2 weeks back and to this day nothing has been done. no one is calling me. no one cares that I am without hot water for 2 weeks and yet last week they didn't forget to debit their money. I am so gatvol with this company. we have been with them for 10 years this year and we have never claimed not even once but yet they fail to even settle a R6000 claim to have my geyser sorted. if you are looking for an I seance company shem run as far away from. this **** of a company as possible.