1 reviews | Active since Oct 2018
EXTREMELY POOR SERVICE
I used them as my broker and had complained about one short term insurance and the person who was handling my account was of no use as i had to call her and her manager and they kept on promising to call me back and i decided to cancell my relationship with them and now the issue that i was facing still not being resolved even though no relationship between me and them, please ensure the payment profile has been removed with sense of urgency as i do not hold anything with you guys anymore and ensure that customer service is one the main training to provide to whoever that was handling my account and her manager TELESURE INVESTMENTS (SHORT TERM INSURANCE) Account Number: ********** 71
Dear Simphiwe
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers Resolutions Team
Dear Simphiwe
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Brokers Resolutions Team