Bad service

Good day

I have an issue where numerous times I have asked the broker to contact me. I had “purchased” a vehicle and the dealership contacted Kgotso to give me a call. I opened the policy and did all that I needed. I have countless times asked from Emma,Lerato to get Kgotso to contact me as I have not received the vehicle and the insurance has debited. Till date no one has contacted me and I am suspecting Kgotso and the dealership to be doing a *****ulent deal under my profile.