1 reviews | Active since May 2018
Bad service
Not sure what to do any more! As have send many emails and I had to call them for feed back for my policy report and to review my access as it is not the correct amount on what I have been paying for 3years and 5months for.
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with you r complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with you r complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
African Independent Resolutions Team
Dear Jennifer
We refer to the telephonic discussion with Michael from the Resolutions department.
We confirm that you have an Excess Buster policy and as per the terms and conditions of same, you need to submit proof of excess payment under your comprehensive cover in order to claim against the Excess Buster policy. The limits of indemnity are stated in your Excess Buster policy documents which were sent to you subsequent to the inception of your policy.
Further, we confirm that you spoke to your personal portfolio consultant (PPC) on 30 May 2018 and that the claim under your Excess Buster policy was been logged on the said day.
Please do not hesitate to contact our Resolutions department or your PPC for further queries regarding this matter.
We trust you find the above in order.
African Independent Resolutions Team
Dear Jennifer
We refer to the telephonic discussion with Michael from the Resolutions department.
We confirm that you have an Excess Buster policy and as per the terms and conditions of same, you need to submit proof of excess payment under your comprehensive cover in order to claim against the Excess Buster policy. The limits of indemnity are stated in your Excess Buster policy documents which were sent to you subsequent to the inception of your policy.
Further, we confirm that you spoke to your personal portfolio consultant (PPC) on 30 May 2018 and that the claim under your Excess Buster policy was been logged on the said day.
Please do not hesitate to contact our Resolutions department or your PPC for further queries regarding this matter.
We trust you find the above in order.
African Independent Resolutions Team