aCCIDENT CLAIM TAKING TOO LONG

I was involved in a accident on 29 March 2015 and today 09/04/2015 NO feedback or idea of what the outcome is...<br> Problem is I have been injured and need to get to work but don't have transport because everyday I call and I am told its being processed. and the last few days the assessor assigned to this is off and no one else is dealing with it and no one can tell me when she will be back<br> so when she finally is back maybe tomorrow maybe next week maybe next year I need to wait? What's the turnaround time on this ?<br> can someone deal with this asap? or do I need to work through ombudsman