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refiloe M

1 reviews | Active since Aug 2014

11 Oct 2017, 09:34

wrong details given

I app**** for an apartment all was approved , i then paid the rent & deposit to the account number that i was given, in the Month of August I paid my rent on the same account using my flat number as reference as I did the first time, I then received text messages that I did not pay my rent, then unpaid letter followed, I called Moses Thavheni he said I was supposed to use my reference number which I did not know, well September I paid on the 27. on the 4 October I received an sms that I did not pay rent, followed by another text with different bank details. I called I am told that I did not pay I asked they check with the reference number I was told the payment does not reflect, what's funny is that no one told me that there is a different account from the one used when i deposited the money first time, and the first time i was told that the money is not paid i sent proof of payment. so this time again they want proof of payment which I do not a problem with providing, but now I am not at peace because I am threatened that they will blacklist me. Now I have received a letter to vacate the apartment in immediate effect, How that's how Afhco treat tenants, they did even bother double checking their facts.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply13 Oct 2017, 08:01
Official

Dear Refiloe

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

Please note the following as stated on your lease agreement:

PAYMENT OF RENTAL BY THE TENANT

The Tenant must make sure that the Landlord knows the rental payment has been made.

The Tenant agrees to use their unique Tenant Reference Number (40623) whenever a payment is made at the bank, alternatively their Easy Pay reference number when using any Easy Pay outlet to make payment.

The unique Tenant Reference Number will appear on the invoice / statement each month.·

The onus is on the tenant to request a statement should a statement not be received. Not receiving a statement cannot be used as an excuse for not making payment.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards

Best regards,