1 reviews | Active since Sept 2016
WRONG BILLING/WORSE SERVICE EVER!!
<p>i moved in to one of afhco propety in june this year frank & hirsch its been only 3 months now but already discusted,when i signed in the contract i was tolds that i will only pay the residental rental,sewarage recovered,water recovered and i will buy my own electricity wich is prepaid wich we agreed upon but now i just recieve the september statement with the addidtional amount of R478.80 for electricity recovered, when called the office it was explained to me that i need to pay that ammount as from september untill and they donot understand why it took a long time for it to appear on the statement,i am so ****ed how am i suppouse to pay two electricity at the same time?do i really have to pay more than R4000 for a cardbox bachelor???????????</p>
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
Where the building is fitted with a heat pump(s) for hot water i.e. NO geysers are installed in individual units, the Tenant will be charged a heating charge each month, calculated by the amount of hot water consumed in kilolitres (KL), which shall be based on the sub-meter installed to measure the hot water for the Premises, by the tariff at the prevailing time.
The above is billed two months in arrears. For example, if a Lease commences on 1 January, consumption for January will only be billed in March; February will only be billed in April and so on. This is due to the fact that rent is billed in advance whereas electricity and water are billed in arrears, after being consumed. You will therefore not see a charge for electricity and water on the statement until month three (3) of the Lease. When the lease is terminated, regardless of which party terminates the lease, any amounts not yet billed for utilities used , will be deducted from the deposit or billed to the tenant if there was no deposit paid.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Best Regards,
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
Where the building is fitted with a heat pump(s) for hot water i.e. NO geysers are installed in individual units, the Tenant will be charged a heating charge each month, calculated by the amount of hot water consumed in kilolitres (KL), which shall be based on the sub-meter installed to measure the hot water for the Premises, by the tariff at the prevailing time.
The above is billed two months in arrears. For example, if a Lease commences on 1 January, consumption for January will only be billed in March; February will only be billed in April and so on. This is due to the fact that rent is billed in advance whereas electricity and water are billed in arrears, after being consumed. You will therefore not see a charge for electricity and water on the statement until month three (3) of the Lease. When the lease is terminated, regardless of which party terminates the lease, any amounts not yet billed for utilities used , will be deducted from the deposit or billed to the tenant if there was no deposit paid.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Best Regards,