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Nokukhanya N
1 reviews | Active since Jun 2018
22 Oct 2018, 11:46
WORST CUSTOMER SERVICE IN HISTORY - ******
WORST CUSTOMER SERVICE EVER -DO NOT ASSOCIATE YOURSELF WITH THESE ****** This ******* place does not care about their tenants, I am not sure if this is because this place is being dominated by black people that they need to treat us like ****, they have the worst customer care team this world has ever seen and they do not take their customers seriously, Their manager/supervisor LUCY laughs about our queries with her ***orkers on the phone they do not want to escalate any queries as matter of urgency.
We are complete idiots to these people even when they pick up the call they do not introduce themselves because they know they will never get back to you when they cannot resolve a query they lie and say they will call you back and never ever do.
black people have to suffer in this world because of poor service all of them lie from their supervisor LUCY, Worran, Lerato, Thando they are all *****... this company is filled with unprofessional people and please aware of them they are the worst rental company in the world and nothing you say will ever matter!!!!
Please note that I will take it further regardless of the outcome of my query because I have proof of messages from the building manager David of everything that happened from the time this this hole thing started I have a copy of my lese at home don't bother responding you will hear from my lawyers.
Helpful (0)
Replies (16)0
Replies (16)
Afhco Property Management's replyOfficial
22 Oct 2018, 11:52Dear Nokukhanya
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
We confirm your deposit has been processed and will be transferred to your bank account within 7 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Oct 2018, 11:52
Official
Dear Nokukhanya
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
We confirm your deposit has been processed and will be transferred to your bank account within 7 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 12:08did I speak about the deposit????? I want to know how will you improve the services for other in future.. what will be done to reprimand the behavior of these people and how they service and who is responding to this is this Lucy? I need to know who the CEO for this company is (please provide me with his/her details ) I wonder if he knows what is happening there. That place is a circus a real JOKE
please advise when did this 7 days start????? and how long have you been saying 7 days to me
NN
Nokukhanya N's update22 Oct 2018, 12:08
Reviewer Update
did I speak about the deposit????? I want to know how will you improve the services for other in future.. what will be done to reprimand the behavior of these people and how they service and who is responding to this is this Lucy? I need to know who the CEO for this company is (please provide me with his/her details ) I wonder if he knows what is happening there. That place is a circus a real JOKE
please advise when did this 7 days start????? and how long have you been saying 7 days to me
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 12:13The last time Lerato promised a refund to me via email just by the way it was never paid out so relax I have given up on being refunded because I know that it will never be done on that time scale I am now complaining about your workers and processes, you have abused me emotionally too many times and I am tired!!!! you are not fair
NN
Nokukhanya N's update22 Oct 2018, 12:13
Reviewer Update
The last time Lerato promised a refund to me via email just by the way it was never paid out so relax I have given up on being refunded because I know that it will never be done on that time scale I am now complaining about your workers and processes, you have abused me emotionally too many times and I am tired!!!! you are not fair
Afhco Property Management's replyOfficial
22 Oct 2018, 13:13Dear Nokukhanya
As per our policy and terms and conditions, a deposit refund on a joint lease has to be authoised by all parties involved in order to ensure that there are no come-backs.
We as a company has to uphold our processes which protects both our tenants and the company.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Oct 2018, 13:13
Official
Dear Nokukhanya
As per our policy and terms and conditions, a deposit refund on a joint lease has to be authoised by all parties involved in order to ensure that there are no come-backs.
We as a company has to uphold our processes which protects both our tenants and the company.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
22 Oct 2018, 13:15Dear Nokukhanya
Thank you for your continued communication and patience.
Kindly refer to our previous communications and responses that your deposit refund will be paid within 7 working days as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply22 Oct 2018, 13:15
Official
Dear Nokukhanya
Thank you for your continued communication and patience.
Kindly refer to our previous communications and responses that your deposit refund will be paid within 7 working days as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 14:41Don't you dare tell me that because I took time of work on Friday and get it resolved because firstly you as a company failed to get the documents needed from the tenant when she moved out because she had them and you said you do not need them so do not make your problems mine... you guys are very *********** and unprofessional (I came there to sort this out and you told me you do not need it anymore) you are very unfair to people and this **** that you are doing there is emotionally draining and I am pretty sure its the manager who handles social media the 1 who laughs at our quires on the phone... I have found the CEO and I will find the rest of directors for this because clearly this is a joke and clearly that place is a circus and if he does not care I will take it further
NN
Nokukhanya N's update22 Oct 2018, 14:41
Reviewer Update
Don't you dare tell me that because I took time of work on Friday and get it resolved because firstly you as a company failed to get the documents needed from the tenant when she moved out because she had them and you said you do not need them so do not make your problems mine... you guys are very *********** and unprofessional (I came there to sort this out and you told me you do not need it anymore) you are very unfair to people and this **** that you are doing there is emotionally draining and I am pretty sure its the manager who handles social media the 1 who laughs at our quires on the phone... I have found the CEO and I will find the rest of directors for this because clearly this is a joke and clearly that place is a circus and if he does not care I will take it further
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 14:59you are not responding to any of my questions I am not even sure if you reading my enquiry, I asked 7 days from when, from which date exactly and how long have you been saying that? do you realize that I call you from recording lines where I work? and how does customer care resolve a query when my money is in my account kanti is that a circus do customers appear mad to you how can you take me on a public platform that my query is resolved when you have not even responded to any of my questions or to the initial query ????? what kind of circus are you running is it for ******s like us is that how you see us ???? The way I am so frustrated and I know very well its one of your agents responding to this I am not letting it go I will make sure I get what want
NN
Nokukhanya N's update22 Oct 2018, 14:59
Reviewer Update
you are not responding to any of my questions I am not even sure if you reading my enquiry, I asked 7 days from when, from which date exactly and how long have you been saying that? do you realize that I call you from recording lines where I work? and how does customer care resolve a query when my money is in my account kanti is that a circus do customers appear mad to you how can you take me on a public platform that my query is resolved when you have not even responded to any of my questions or to the initial query ????? what kind of circus are you running is it for ******s like us is that how you see us ???? The way I am so frustrated and I know very well its one of your agents responding to this I am not letting it go I will make sure I get what want
Afhco Property Management's replyOfficial
22 Oct 2018, 15:27
Our previous interactions, including your visit to us refers :
1. The 7 working day period was effective Thursday 18 October when all relevant documents were submitted. This was after battling to get hold of your co-applicant.
2. As this was a joint-lease, the delay was as a result of being unable to locate your co-applicant; as per the terms and conditions of your lease agreement – which you have acceded to.
We once again confirm that after all requirements were met, your refund has been processed and should be in your bank account before the end of this week.
Afhco Property Management's reply22 Oct 2018, 15:27
Official
Our previous interactions, including your visit to us refers :
1. The 7 working day period was effective Thursday 18 October when all relevant documents were submitted. This was after battling to get hold of your co-applicant.
2. As this was a joint-lease, the delay was as a result of being unable to locate your co-applicant; as per the terms and conditions of your lease agreement – which you have acceded to.
We once again confirm that after all requirements were met, your refund has been processed and should be in your bank account before the end of this week.
Afhco Property Management's replyOfficial
22 Oct 2018, 15:47As previously advised your refund has been processed and should be in your bank account before the end of this week.
Afhco Property Management's reply22 Oct 2018, 15:47
Official
As previously advised your refund has been processed and should be in your bank account before the end of this week.
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 15:48which is my frustration to begin with
NN
Nokukhanya N's update22 Oct 2018, 15:48
Reviewer Update
which is my frustration to begin with
Afhco Property Management's replyOfficial
22 Oct 2018, 16:45Dear Nokukhanya We confirm as correct all information previously communicated that your refund has been processed and should be in your bank account before the end of this week. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply22 Oct 2018, 16:45
Official
Dear Nokukhanya We confirm as correct all information previously communicated that your refund has been processed and should be in your bank account before the end of this week. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 16:52you expect me to read your communication when you are not listen to the complaint, you tell about 7 days starting on Friday when infact it started on Tuesday and as per my lease it says I will be refunded within 6 weeks after I cancel my lease
and its been more than 8 weeks - you are all seriously *********** and you need processes in that company nd processionals to who know how to handle and deal with customers and who have experience- people with fresh minds
NN
Nokukhanya N's update22 Oct 2018, 16:52
Reviewer Update
you expect me to read your communication when you are not listen to the complaint, you tell about 7 days starting on Friday when infact it started on Tuesday and as per my lease it says I will be refunded within 6 weeks after I cancel my lease
and its been more than 8 weeks - you are all seriously *********** and you need processes in that company nd processionals to who know how to handle and deal with customers and who have experience- people with fresh minds
Afhco Property Management's replyOfficial
22 Oct 2018, 16:58Dear Nokukhanya We confirm as correct all information previously communicated that your refund has been processed and should be in your bank account before the end of this week. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply22 Oct 2018, 16:58
Official
Dear Nokukhanya We confirm as correct all information previously communicated that your refund has been processed and should be in your bank account before the end of this week. Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 17:08what is worse is I have proof of all of this everything that has been happening and how the building manager is charging me R170 for staying 2 extra days when I moved in on the 5th May 2017 and moved out on the 4th Oct 2018 I did not pay a prorate deposit I paid a full deposit so now why am I being paid short for an extra 2 days also that phases me
NN
Nokukhanya N's update22 Oct 2018, 17:08
Reviewer Update
what is worse is I have proof of all of this everything that has been happening and how the building manager is charging me R170 for staying 2 extra days when I moved in on the 5th May 2017 and moved out on the 4th Oct 2018 I did not pay a prorate deposit I paid a full deposit so now why am I being paid short for an extra 2 days also that phases me
NN
Nokukhanya N's updateReviewer Update
22 Oct 2018, 17:08what is worse is I have proof of all of this everything that has been happening and how the building manager is charging me R170 for staying 2 extra days when I moved in on the 5th May 2017 and moved out on the 4th Oct 2018 I did not pay a prorate deposit I paid a full deposit so now why am I being paid short for an extra 2 days also that phases me
NN
Nokukhanya N's update22 Oct 2018, 17:08
Reviewer Update
what is worse is I have proof of all of this everything that has been happening and how the building manager is charging me R170 for staying 2 extra days when I moved in on the 5th May 2017 and moved out on the 4th Oct 2018 I did not pay a prorate deposit I paid a full deposit so now why am I being paid short for an extra 2 days also that phases me
Afhco Property Management's replyOfficial
23 Oct 2018, 07:56Dear Nokukhanya
We confirm that your refund was paid to your bank account.
For further and urgent assistance please do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply23 Oct 2018, 07:56
Official
Dear Nokukhanya
We confirm that your refund was paid to your bank account.
For further and urgent assistance please do not hesitate to contact us at *** or telephonically on ***.
Kind Regards