Worst agency ever

I regret signing up with this agency. I had moved out on 31 October 2023. They had promised to refund my deposit after 7 days. 7 November 2023 refund and till today 19 January 2024 I haven't received my deposits from them. When I call them they promise to return my call and they asked for the account details twice. The worst part they even asked for my bank statement. I truly regret signing with them.