RG
Riaaz G
1 reviews | Active since Aug 2017
15 Apr 2020, 16:24
Worse property management group ever!!!!
I just received an sms from Afhco and it reads: Credit Record Alert;Only PART of your April Rent was paid,your TPN record adversely affected.Phone *** for more info.Do NOT reply to this SMS. I checked my statement before paying my rent and saw that I was over charged for easy pay which I was advised to use when paying my rent. For months I was double charged for sewage on my statement and I did not complain. I subtracted the easy pay amount before paying rent. I said it once and I will say it again Afhco is the worse ever!!! First my rent amount was wrong then they double debited me. I called them now to sort out this but they not even answering. The manager at Afhco does not even have the audacity to rectify these errors and he does not contact me when I ask them to get him to call me. Afhco does not care about the tenants and is only worried with how they can rip us off. I regret moving in to these apartments of Afhco and as soon as my 1 year lease expires I will move out. I hate their service with everything in me
Helpful (0)
Replies (18)0
Replies (18)
Afhco Property Management's replyOfficial
15 Apr 2020, 17:21Good Day Riaaz G,
Thank you for bringing your query to our attention.
We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
Thank you for bringing your query to our attention.
We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
Afhco Property Management's reply15 Apr 2020, 17:21
Official
Good Day Riaaz G,
Thank you for bringing your query to our attention.
We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
Thank you for bringing your query to our attention.
We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
RG
Riaaz G's updateReviewer Update
19 Apr 2020, 11:39I still did not receive any feedback from Afhco. 48 hours has passed and I have not received any feedback. Afhco is *********** abd it really disgusts me
RG
Riaaz G's update19 Apr 2020, 11:39
Reviewer Update
I still did not receive any feedback from Afhco. 48 hours has passed and I have not received any feedback. Afhco is *********** abd it really disgusts me
Afhco Property Management's replyOfficial
20 Apr 2020, 21:46We are urgently attending to your query and we will provide you with feedback as soon as possible.
Afhco Property Management's reply20 Apr 2020, 21:46
Official
We are urgently attending to your query and we will provide you with feedback as soon as possible.
RG
Riaaz G's updateReviewer Update
20 Apr 2020, 21:59I'll be waiting on your response. I am very annoyed with the way Afhco treats me as a tenant
RG
Riaaz G's update20 Apr 2020, 21:59
Reviewer Update
I'll be waiting on your response. I am very annoyed with the way Afhco treats me as a tenant
Afhco Property Management's replyOfficial
21 Apr 2020, 08:17We will get back to you before close of business today.
Afhco Property Management's reply21 Apr 2020, 08:17
Official
We will get back to you before close of business today.
Afhco Property Management's replyOfficial
22 Apr 2020, 09:26As per our email communication, we confirm that your query has been resolved.
Afhco Property Management's reply22 Apr 2020, 09:26
Official
As per our email communication, we confirm that your query has been resolved.
RG
Riaaz G's updateReviewer Update
22 Apr 2020, 09:44Please advise what the solution is. I see you sent me a report but that does not show me how it has been resolved. I want proper feedback on the resolution
RG
Riaaz G's update22 Apr 2020, 09:44
Reviewer Update
Please advise what the solution is. I see you sent me a report but that does not show me how it has been resolved. I want proper feedback on the resolution
Afhco Property Management's replyOfficial
22 Apr 2020, 10:01The sewer charges on your account have been reversed.
Afhco Property Management's reply22 Apr 2020, 10:01
Official
The sewer charges on your account have been reversed.
RG
Riaaz G's updateReviewer Update
22 Apr 2020, 11:45I was referring to the easy pay charges. I asked around at Shoprite and they advised me that Afhco is over charging me. Ever since my rent amount was adjusted Afhco has been over charging me. If its not the Sewer then its easy pay. Well I'm sick and tired of it. I want this to be fixed now. That is why everybody is complaining about Afhco on hello peter because you guys are *********** and unprofessional.
RG
Riaaz G's update22 Apr 2020, 11:45
Reviewer Update
I was referring to the easy pay charges. I asked around at Shoprite and they advised me that Afhco is over charging me. Ever since my rent amount was adjusted Afhco has been over charging me. If its not the Sewer then its easy pay. Well I'm sick and tired of it. I want this to be fixed now. That is why everybody is complaining about Afhco on hello peter because you guys are *********** and unprofessional.
RG
Riaaz G's updateReviewer Update
23 Apr 2020, 06:53I'm still waiting for a response. I just received my new statement and the easy pay charges are still the same.
RG
Riaaz G's update23 Apr 2020, 06:53
Reviewer Update
I'm still waiting for a response. I just received my new statement and the easy pay charges are still the same.
Afhco Property Management's replyOfficial
23 Apr 2020, 21:56Please note all bank charges incurred by Afhco when you deposit monies in cash or pay using your debit or credit card are charged back to you. Therefore, the best way to pay is by means of debit order or EFT.
Afhco Property Management's reply23 Apr 2020, 21:56
Official
Please note all bank charges incurred by Afhco when you deposit monies in cash or pay using your debit or credit card are charged back to you. Therefore, the best way to pay is by means of debit order or EFT.
RG
Riaaz G's updateReviewer Update
24 Apr 2020, 06:40I understand that but the amounts being charged back to me is ridiculous. I asked the guys at shoprite and they advised that its too much. Please refrain from making excuses and sort this out. I'm tired of being ripped of from Afhco. I was advised that after my deposit is paid my rent will be roughly R4700 every month. Ever since my rent was adjusted you guys over charge me for everything. Please fix this mess. Afhco advised that we use easy pay as a payment method but now you charging us. Well I won't stand for it. Fix it now!!!
RG
Riaaz G's update24 Apr 2020, 06:40
Reviewer Update
I understand that but the amounts being charged back to me is ridiculous. I asked the guys at shoprite and they advised that its too much. Please refrain from making excuses and sort this out. I'm tired of being ripped of from Afhco. I was advised that after my deposit is paid my rent will be roughly R4700 every month. Ever since my rent was adjusted you guys over charge me for everything. Please fix this mess. Afhco advised that we use easy pay as a payment method but now you charging us. Well I won't stand for it. Fix it now!!!
Afhco Property Management's replyOfficial
24 Apr 2020, 15:25Thank you for your communication.
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Remember, payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid long bank queues as well as extra charges.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards,
Afhco Property Management's reply24 Apr 2020, 15:25
Official
Thank you for your communication.
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Remember, payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid long bank queues as well as extra charges.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards,
RG
Riaaz G's updateReviewer Update
24 Apr 2020, 18:12You are not giving me a solution. I refuse to be ripped of. I will not pay that much for easy pay charges Period!!!!
RG
Riaaz G's update24 Apr 2020, 18:12
Reviewer Update
You are not giving me a solution. I refuse to be ripped of. I will not pay that much for easy pay charges Period!!!!
Afhco Property Management's replyOfficial
25 Apr 2020, 09:26Dear Riaaz,
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Your are welcome to contact your bank for a break down on your specific charges.
Kind Regards,
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Your are welcome to contact your bank for a break down on your specific charges.
Kind Regards,
Afhco Property Management's reply25 Apr 2020, 09:26
Official
Dear Riaaz,
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Your are welcome to contact your bank for a break down on your specific charges.
Kind Regards,
Please note that all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you.
Your are welcome to contact your bank for a break down on your specific charges.
Kind Regards,
RG
Riaaz G's updateReviewer Update
25 Apr 2020, 09:43Easy pay is a payment method one can use at Shoprite. You guys need to sorth this out ASAP. Almost R300 for easy pay charges is ridiculous. I don't care what you guys are telling me. Anybody in fact even a blind person can see thats day light *******
RG
Riaaz G's update25 Apr 2020, 09:43
Reviewer Update
Easy pay is a payment method one can use at Shoprite. You guys need to sorth this out ASAP. Almost R300 for easy pay charges is ridiculous. I don't care what you guys are telling me. Anybody in fact even a blind person can see thats day light *******
Afhco Property Management's replyOfficial
25 Apr 2020, 12:03Dear Riaaz,
It is not true that almost R300 is charged as your average banking charges are R120 - please check your statements.
As previously indicated, all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you. Payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid any extra charges.
Your are welcome to contact your bank for a break down on your specific charge as we have closed this query on our side.
Kind Regards,
It is not true that almost R300 is charged as your average banking charges are R120 - please check your statements.
As previously indicated, all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you. Payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid any extra charges.
Your are welcome to contact your bank for a break down on your specific charge as we have closed this query on our side.
Kind Regards,
Afhco Property Management's reply25 Apr 2020, 12:03
Official
Dear Riaaz,
It is not true that almost R300 is charged as your average banking charges are R120 - please check your statements.
As previously indicated, all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you. Payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid any extra charges.
Your are welcome to contact your bank for a break down on your specific charge as we have closed this query on our side.
Kind Regards,
It is not true that almost R300 is charged as your average banking charges are R120 - please check your statements.
As previously indicated, all bank charges incurred by Afhco Property Management when you deposit monies in cash or pay by credit/debit cards, are charged back to you. Payment by debit order remains the best and easiest way to settle your monthly rental. Monies are automatically debited from your bank account and directly allocated to your rental account. In this way, you can avoid any extra charges.
Your are welcome to contact your bank for a break down on your specific charge as we have closed this query on our side.
Kind Regards,
RG
Riaaz G's updateReviewer Update
25 Apr 2020, 12:13So why is my bill R5000 odd Rand when I was advised that it will be roughly R4700 after my deposit is paid
RG
Riaaz G's update25 Apr 2020, 12:13
Reviewer Update
So why is my bill R5000 odd Rand when I was advised that it will be roughly R4700 after my deposit is paid