Worse Customer Service Ever. Very Bad

Worse treatment experience ever. So they blocked my electricity. When I checked the tell me I have an outstanding of R400. I immediately make that payment. Its been almost a week and I am still blocked. They tell me I should talk to a person call Mbalenhle. When I ask to be transferred to her this happens:

-She is currently busy, -She is the only one dealing with all the buildings hence she has a work load, -She is not talking to tenants, I should send an email, -She is in a meeting.

I then managed to get her direct contacts. When I call her office, she tells me she is not Mbalenhle and I should call customer service.

Its been a week I am failing to get assistance. Like literally, AFHCO staff members are refusing to assist me. This is very bad.