Withholding of Deposit

I moved out of property on the 31st of August 2024, exit inspection was done, property was clean. I informed Building Manager that black mold on ceiling in Bathroom was a problem from the day I moved in and after numerous attempts at trying to get them to rectify the situation I had cleaned most of it myself and it was in better condition than what I received the property. Nonetheless they still tried to deduct painting costs from my deposit which in essence they should have rectified before I moved in.

Their contract states that deposit refunds are payable 7 to 14 working days from exit inspection date. Since the 14th working day I have requested resolution and payment date of Deposit refund. I was first given the run around till I referred them back to their contract terms as well as stipulating that I will refer this matter to the rental tribunal. I was then informed that payment was made on the 25th of September and I must check my bank. I did so and low and behold no payment reflecting till now. I requested a simple POP to verify the hold up, only to be told that the Accountant is busy. I then requested that a supervisor assist me and the response was the same. Please note that I never paid my rent late, it was always paid before the 30th of each month, the unit was returned to them in a better condition than I had received it, yet I must wait almost a month for deposit refund.

This company is not ethical nor does it treat it's tenants with any respect.