yS
yvette S
1 reviews | Active since Feb 2019
13 Feb 2019, 14:38
why do I always get messages and calls for payment that was made
Hi if anyone can help me please ,this is not the 1st or 2nd every month I must get messages saying I didn't pay my rent ,demand letters etc ,Where I make payment before the due date ,Nqobile said I use the incorrect reference number but is the correct 1 that I use every month to make the payment ,I am very very Irate ,on my contract I signed for R5100 now there is arrears interest that I don't know why I`m charged for of R27.54 ,I asked numerous time but no one gets back to me ,can someone please help me with this nightmare of every month the same story ,I just had it!!!
Very annoyed Tenant from Calderwood lifestyle estate
Helpful (0)
Replies (12)0
Replies (12)yS
yvette S's updateReviewer Update
13 Feb 2019, 14:45please help....
yS
yvette S's update13 Feb 2019, 14:45
Reviewer Update
please help....
Afhco Property Management's replyOfficial
13 Feb 2019, 15:20Dear Yvette,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Please e-mail your proof of payments to *** for further and urgent investigation of your query.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply13 Feb 2019, 15:20
Official
Dear Yvette,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Please e-mail your proof of payments to *** for further and urgent investigation of your query.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
13 Feb 2019, 15:55Our records revealed that you are using your name instead of your unique reference number by beneficiary name when making payments.
We thank you for your payments received, for effective rental payment allocations you are requested to make use of the unique reference number:46997 when making payment.
We thank you for your payments received, for effective rental payment allocations you are requested to make use of the unique reference number:46997 when making payment.
Please note that your unique reference number: 46997 , appears on the monthly invoice / bill.
Kindly note by using the incorrect reference for future payments, Afhco Property Management will affect your account negatively.
We further advise that you contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
Kindly note by using the incorrect reference for future payments, Afhco Property Management will affect your account negatively.
We further advise that you contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
For any further assistance or additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind regards,
Afhco Property Management's reply13 Feb 2019, 15:55
Official
Our records revealed that you are using your name instead of your unique reference number by beneficiary name when making payments.
We thank you for your payments received, for effective rental payment allocations you are requested to make use of the unique reference number:46997 when making payment.
We thank you for your payments received, for effective rental payment allocations you are requested to make use of the unique reference number:46997 when making payment.
Please note that your unique reference number: 46997 , appears on the monthly invoice / bill.
Kindly note by using the incorrect reference for future payments, Afhco Property Management will affect your account negatively.
We further advise that you contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
Kindly note by using the incorrect reference for future payments, Afhco Property Management will affect your account negatively.
We further advise that you contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
For any further assistance or additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind regards,
yS
yvette S's updateReviewer Update
14 Feb 2019, 07:58But that is the reference number that I use 46997 AY SYSTER ,I did sent the proof of payment yesterday to Nqobile and she didn't get back to me, This is so frustrating!!!!
yS
yvette S's update14 Feb 2019, 07:58
Reviewer Update
But that is the reference number that I use 46997 AY SYSTER ,I did sent the proof of payment yesterday to Nqobile and she didn't get back to me, This is so frustrating!!!!
Afhco Property Management's replyOfficial
14 Feb 2019, 08:16as previously advsed, Kindly contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
Afhco Property Management's reply14 Feb 2019, 08:16
Official
as previously advsed, Kindly contact your bank for changing beneficiary name to the Afhco unique reference number:46997 .
yS
yvette S's updateReviewer Update
14 Feb 2019, 13:10So why do I pay arrears interest ,when I signed for R5100 and NOT R5127.54 ,with the previous owners I paid straight R5100 without any hassles?
yS
yvette S's update14 Feb 2019, 13:10
Reviewer Update
So why do I pay arrears interest ,when I signed for R5100 and NOT R5127.54 ,with the previous owners I paid straight R5100 without any hassles?
Afhco Property Management's replyOfficial
14 Feb 2019, 13:40we confirm that the credit consultant advised you accordingly as your telephonic conversation yesterday, you are more than welcome to contact our customer care line on *** and request to be transferred to your credit controller.
Afhco Property Management's reply14 Feb 2019, 13:40
Official
we confirm that the credit consultant advised you accordingly as your telephonic conversation yesterday, you are more than welcome to contact our customer care line on *** and request to be transferred to your credit controller.
yS
yvette S's updateReviewer Update
14 Feb 2019, 15:30WOW!!!what did she advised exactly ????,will I complain on Hellopeter if the credit consultant advised me??????Because she never came back to me ,why must I call??when I already enquire with no feedback wow wow wow ,"We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. "you guys DONT TAKE PRIDE IN ATTENDING AND RESOLVING our queries.
yS
yvette S's update14 Feb 2019, 15:30
Reviewer Update
WOW!!!what did she advised exactly ????,will I complain on Hellopeter if the credit consultant advised me??????Because she never came back to me ,why must I call??when I already enquire with no feedback wow wow wow ,"We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. "you guys DONT TAKE PRIDE IN ATTENDING AND RESOLVING our queries.
Afhco Property Management's replyOfficial
14 Feb 2019, 15:49As previously advise we confirm that our credit control consultant assisted you accordingly telephonically that the R27.54 is interest.
Afhco Property Management's reply14 Feb 2019, 15:49
Official
As previously advise we confirm that our credit control consultant assisted you accordingly telephonically that the R27.54 is interest.
yS
yvette S's updateReviewer Update
15 Feb 2019, 07:33BUT SHE DID NOT GET BACK TO ME ,CAN YOU PLEASE LISTEN TO THE CREDIT CONTROL VOICE RECORD SHE DID NOT MENTION ANYTHING ABOUT THE ARREARS INTEREST,IT SEEM LIKE YOU GUYS ARE NOT HELPING AT ALL ,I AM GOING TO REPORT THIS TO THE OMBUDSMAN ..THANK YOU FOR NOTHING
yS
yvette S's update15 Feb 2019, 07:33
Reviewer Update
BUT SHE DID NOT GET BACK TO ME ,CAN YOU PLEASE LISTEN TO THE CREDIT CONTROL VOICE RECORD SHE DID NOT MENTION ANYTHING ABOUT THE ARREARS INTEREST,IT SEEM LIKE YOU GUYS ARE NOT HELPING AT ALL ,I AM GOING TO REPORT THIS TO THE OMBUDSMAN ..THANK YOU FOR NOTHING
Afhco Property Management's replyOfficial
15 Feb 2019, 08:05As previously advised, please contact our call center on *** for further and urgent assistance of your account.
Afhco Property Management's reply15 Feb 2019, 08:05
Official
As previously advised, please contact our call center on *** for further and urgent assistance of your account.
Afhco Property Management's replyOfficial
19 Feb 2019, 07:41Dear Yvette
We confirm as correct all information previously communicated that you used incorrect reference number when making your rental payment..
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply19 Feb 2019, 07:41
Official
Dear Yvette
We confirm as correct all information previously communicated that you used incorrect reference number when making your rental payment..
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards