very bad service

Good day, I am not liable for any charges read the compliant carefully. I never occupied the place was locked without my knowledge ,nobody informed me.You own building manager did the inspection confirmed that everything was fined. Please do not make your incompetence and your pathetic service my problem . Kindly pay back my deposit and I do not want anything to do with your company .

Good day, It so disappointing and embarrassing to receive such response without any facts. Facts are as follows: -Your *********** credit control took the wrong dates hence there I insisted a meeting with them. - The light were switched off for 15 days yet the arrangement was made . - I never agreed to the arrangement my words were will make a plan to speak to the family. - October occupied the place for 5 days meaning it a Pro-rata. -No charges incurred or damages made your own Building manager checked everything in my presence and gave feedback to your offices on the same day I moved out in the building. -I do not think you understand what is impeccable customer service in your business. - Your rude staff took the decision by locking the doors and violating my constitutional right without my knowledge. - I do not think you live by the values " have a home away from home" that a lie because you treat valued tenants like "animals' just for missing one month of rental yet the tenant been with you for 19 months without missing a single month. Kindly cancel the " charges or damages" and pay back my deposit. Thanks

Good day I would like executive leadership of AFHCO property management to intervene in this matter at hand. Because it very clear that middle management has dismal failed to tackle the issue. It so shameful and embarrassing that the middle management from your company unable to do the following: • Conduct effective investigation that results to fare judgment. • Handle customer complaint in a manner that promotes client centricity. • Treating customer fairly • To comply with AFHCO property management rules and regulations a processes. • Comply with the contract obligation • Tackle ************** and inconsistence when dealing with queries • To live by the company values • To value and take responsibility for the customer feedback. • To resolve matters appropriately instead of being arrogant and defensive. Sufficient evidence: • I have been to your offices many occasions trying to resolve the matter did not get any joy, I spoke to Kamogelo –Consultant she sent the lease cancellation and advised accordingly saved on my emails. I spoke to the customer service Manager explained the issue he understood and gave me assurance that will be dealt with accordingly and no charges will be incurred as the processes were not followed and my constitutional rights were violated as the citizen. • I spoke with your credit controller which I found her extremely rude with her tone, demanding for rental yet the arrangement was made. On the same day insisted to speak to Ricardo. He tried to resolve the matter and he saw that credit controller was at fault by not communicating properly as she does to other tenants, of which I interpreted as being bias. He suggested that rental to be paid between 30th September (Saturday)-7th October .The company failed to honour the terms were set by their representantive.The doors were locked before that, lights were still switched off in the unit. • There was no written letter or notification to lock the doors to me as the tenant, the company decided to lock the doors without complying with their internal processes and the industry regulations made me stay on the street for 20 days without clothes, food and shelter and water. I have been occupying the unit for 19 months paying the rental even before the due dates, just for one month was treated like a dog by your staff that is injustice. • I called your customer service in many occasions just asking for the lease document since 2016 only received the lease in 2018. Resolution: • I want my R2943 deposit being deposit being deposited in my account in 48 hours, you will pay my deposit back whether the company likes it or not. • Your so called charges should cancelled or your staff that failed to comply with your processes, rules and regulations including the industry rules should pay thoses charges and damages. I don’t owe you even a penny –Your building manager did inspection under my nose called the office and got evidence of that confirmed everything was fine. • There is no need to come or email your offices you have failed to resolve the issue truthful and honest .I need my deposit deposited into my account furnished on the lease cancelation that was sent to Kamogelo and we part ways peacefully. Thanks.