PR
Paula R
1 reviews | Active since Feb 2020
08 Feb 2020, 15:08
Useless AFHCO Property Agency
This is the worst property agency! I would never ever in a million years recommend them to anyone. Last year I logged a call as my unit was flooded when it rained. The maintenance guys came out 2 weeks later to find the fault. They found absolutely nothing! A few days ago I receive a bill for maintenance which was never even done, but yet the guys said to me they couldn't find anything. Now I'm sitting here with a flooded house again due to the heavy rain in Springs and to top it off they cut my electricity as I "owe" them money for maintenance which they never did! I called the electrical company Ismetering and was advised that they had received instruction from Nqobile (Afhco credit control) to turn off my electricity due to none payment of maintenance. When logging the initial call with the building manager I was advised that I would not be paying anything for the service. 3 months later I'm sitting in a flooded house with no electricity, a leaking sink,rotten cupboards, curtain rails which are bent, a dirty stove..all of these things are supposed to be sorted out by them as I was advised initially when I moved in September 2019. I am disgusted by this company and the way they treat their tenants. This is absolutely ridiculous!!!
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Replies (6)PR
Paula R's updateReviewer Update
09 Feb 2020, 11:37Day 3 - Still no electricity. A freezer which has defrosted which now results in rotten groceries! Am I going to be compensated for your incompetence???!!!
PR
Paula R's update09 Feb 2020, 11:37
Reviewer Update
Day 3 - Still no electricity. A freezer which has defrosted which now results in rotten groceries! Am I going to be compensated for your incompetence???!!!
PR
Paula R's updateReviewer Update
09 Feb 2020, 15:56I would give your pathetic company zero starts if I could!! ****ty service.
PR
Paula R's update09 Feb 2020, 15:56
Reviewer Update
I would give your pathetic company zero starts if I could!! ****ty service.
PR
Paula R's updateReviewer Update
09 Feb 2020, 15:57I would give your pathetic company zero stars if I could!! S h i t t y service!!!!
PR
Paula R's update09 Feb 2020, 15:57
Reviewer Update
I would give your pathetic company zero stars if I could!! S h i t t y service!!!!
Afhco Property Management's replyOfficial
10 Feb 2020, 09:01Dear Paula R,
Thank you for bringing your query to our attention.
Please provide the name of your building and unit number so we are able to assist urgently .
Kind regards ,
Thank you for bringing your query to our attention.
Please provide the name of your building and unit number so we are able to assist urgently .
Kind regards ,
Afhco Property Management's reply10 Feb 2020, 09:01
Official
Dear Paula R,
Thank you for bringing your query to our attention.
Please provide the name of your building and unit number so we are able to assist urgently .
Kind regards ,
Thank you for bringing your query to our attention.
Please provide the name of your building and unit number so we are able to assist urgently .
Kind regards ,
PR
Paula R's updateReviewer Update
10 Feb 2020, 15:51Good day,
The complaint is regarding Reef Acres Unit 87.
Please note that the electricity is back on after numerous attempts of contacting Nqobile since 8am this morning. Now the issue at hand is the maintenance bill. I was advised prior to logging the call that this is free of charge by the building manager David. Today I called your call center and spoke to the guy that is probably the maintenance company manager and he advised me that the bill is R900 for a toilet seat replacement which was done last year December. I did advise the gentleman that I was advised that I wont be paying this bill as David advised me that it I am not going to be charged for it. The gentleman insisted that I am to pay and I said that I am not paying for this. Initially if I was advised that this was to be charged to me R900 I would of got my own contractor. This toilet seat is not even R300.
If there is anybody who needs to pay this bill is David! Please contact him and make arrangements to pay for giving false information.
I was also promised new built-in cupboards for the kitchen as the current ones are rotten and infested with ****roaches. The pipe below the kitchen sink is leaking, I currently have a bowl there collecting the water. New curtain rails as the ones currently there can not be used as it is bent and the parts where the hooks go in are too wide thus I can not clip with curtains there. My curtains are on the rails clipped with pegs which you hang clothes with. The bathroom towel railing is lose and can not hang anything. The stove and hobb has grime on it which up until today I can not get the grime off. Over the weekend the unit was flooded again due the heavy rain in Springs.
Due to NQOBILE switching off my lights on Friday, my fridge has defrosted resulting in my groceries going off. Please do advise me who is going to compensate me for this????????!!!!!
I am utterly disturbed by your company and how they treat their tenants. Worst Service Ever!!!!!!!!!!!!!
The complaint is regarding Reef Acres Unit 87.
Please note that the electricity is back on after numerous attempts of contacting Nqobile since 8am this morning. Now the issue at hand is the maintenance bill. I was advised prior to logging the call that this is free of charge by the building manager David. Today I called your call center and spoke to the guy that is probably the maintenance company manager and he advised me that the bill is R900 for a toilet seat replacement which was done last year December. I did advise the gentleman that I was advised that I wont be paying this bill as David advised me that it I am not going to be charged for it. The gentleman insisted that I am to pay and I said that I am not paying for this. Initially if I was advised that this was to be charged to me R900 I would of got my own contractor. This toilet seat is not even R300.
If there is anybody who needs to pay this bill is David! Please contact him and make arrangements to pay for giving false information.
I was also promised new built-in cupboards for the kitchen as the current ones are rotten and infested with ****roaches. The pipe below the kitchen sink is leaking, I currently have a bowl there collecting the water. New curtain rails as the ones currently there can not be used as it is bent and the parts where the hooks go in are too wide thus I can not clip with curtains there. My curtains are on the rails clipped with pegs which you hang clothes with. The bathroom towel railing is lose and can not hang anything. The stove and hobb has grime on it which up until today I can not get the grime off. Over the weekend the unit was flooded again due the heavy rain in Springs.
Due to NQOBILE switching off my lights on Friday, my fridge has defrosted resulting in my groceries going off. Please do advise me who is going to compensate me for this????????!!!!!
I am utterly disturbed by your company and how they treat their tenants. Worst Service Ever!!!!!!!!!!!!!
PR
Paula R's update10 Feb 2020, 15:51
Reviewer Update
Good day,
The complaint is regarding Reef Acres Unit 87.
Please note that the electricity is back on after numerous attempts of contacting Nqobile since 8am this morning. Now the issue at hand is the maintenance bill. I was advised prior to logging the call that this is free of charge by the building manager David. Today I called your call center and spoke to the guy that is probably the maintenance company manager and he advised me that the bill is R900 for a toilet seat replacement which was done last year December. I did advise the gentleman that I was advised that I wont be paying this bill as David advised me that it I am not going to be charged for it. The gentleman insisted that I am to pay and I said that I am not paying for this. Initially if I was advised that this was to be charged to me R900 I would of got my own contractor. This toilet seat is not even R300.
If there is anybody who needs to pay this bill is David! Please contact him and make arrangements to pay for giving false information.
I was also promised new built-in cupboards for the kitchen as the current ones are rotten and infested with ****roaches. The pipe below the kitchen sink is leaking, I currently have a bowl there collecting the water. New curtain rails as the ones currently there can not be used as it is bent and the parts where the hooks go in are too wide thus I can not clip with curtains there. My curtains are on the rails clipped with pegs which you hang clothes with. The bathroom towel railing is lose and can not hang anything. The stove and hobb has grime on it which up until today I can not get the grime off. Over the weekend the unit was flooded again due the heavy rain in Springs.
Due to NQOBILE switching off my lights on Friday, my fridge has defrosted resulting in my groceries going off. Please do advise me who is going to compensate me for this????????!!!!!
I am utterly disturbed by your company and how they treat their tenants. Worst Service Ever!!!!!!!!!!!!!
The complaint is regarding Reef Acres Unit 87.
Please note that the electricity is back on after numerous attempts of contacting Nqobile since 8am this morning. Now the issue at hand is the maintenance bill. I was advised prior to logging the call that this is free of charge by the building manager David. Today I called your call center and spoke to the guy that is probably the maintenance company manager and he advised me that the bill is R900 for a toilet seat replacement which was done last year December. I did advise the gentleman that I was advised that I wont be paying this bill as David advised me that it I am not going to be charged for it. The gentleman insisted that I am to pay and I said that I am not paying for this. Initially if I was advised that this was to be charged to me R900 I would of got my own contractor. This toilet seat is not even R300.
If there is anybody who needs to pay this bill is David! Please contact him and make arrangements to pay for giving false information.
I was also promised new built-in cupboards for the kitchen as the current ones are rotten and infested with ****roaches. The pipe below the kitchen sink is leaking, I currently have a bowl there collecting the water. New curtain rails as the ones currently there can not be used as it is bent and the parts where the hooks go in are too wide thus I can not clip with curtains there. My curtains are on the rails clipped with pegs which you hang clothes with. The bathroom towel railing is lose and can not hang anything. The stove and hobb has grime on it which up until today I can not get the grime off. Over the weekend the unit was flooded again due the heavy rain in Springs.
Due to NQOBILE switching off my lights on Friday, my fridge has defrosted resulting in my groceries going off. Please do advise me who is going to compensate me for this????????!!!!!
I am utterly disturbed by your company and how they treat their tenants. Worst Service Ever!!!!!!!!!!!!!
Afhco Property Management's replyOfficial
10 Feb 2020, 16:41We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
Kind Regards,
Afhco Property Management's reply10 Feb 2020, 16:41
Official
We are investigating and we will contact you with feedback within 48 working hours.
Kind Regards,
Kind Regards,