Urgent Complaint: Unfair Billing, Blocked Electricity & Ongoing Pest Problem

Dear Management,

I am writing to express my serious concern regarding the ongoing issues with my billing, blocked electricity meter, and the poor living conditions in my unit at Frank.

When I moved in, I was informed that my hot and cold water charges would not exceed R300 per month — and for a while, that was true. My total monthly invoice used to be around R4,200. However, for the past five months, my invoice has been increasing by approximately R200 each month and now stands at R5,200. For a 1 bedroom

I have no leaks, and my water usage habits have not changed. Despite sending numerous emails to Customer Service, the Area Manager, the Regional Manager, and Isaac, I have received no clear explanation. Instead, I have been unfairly accused of misusing water, which is not true.

At the end of September, I paid R5,000 without checking the invoice, only to find out later that there was a shortfall of R142. When Isaac called, I requested for the amount to be added to the next invoice, but he rep**** that “action will be taken.” Today, I discovered that my electricity meter has been blocked over this R142 shortfall — which was caused by the unexplained increase in my rent. I now have to sleep in the dark, which is unacceptable and unfair.

In addition, the rat infestation in this building has become unbearable. They run through the passages and inside the flats. Pest control visits have not resolved the issue, and the management’s solution of providing only one glue trap is completely inadequate.

This problem has persisted for years. I am kindly requesting an immediate resolution to: 1. The unexplained increases in my monthly charges. 2. The unblocking of my electricity meter. 3. Proper pest control measures to eliminate the rats. I did not sign up for such conditions, and it is only fair that these issues be addressed urgently