Unsatisfied Tenant

Afhco have a very bad customer service, and false advertising. They promise that when you pay your rent for 3 consecutive months you get a 5% discount, and for 6 months its 10% discount on your rent. However, they have a way of recovering that money by increasing water consumption and sewerage. They justify that the water is charged according to your consumption, I cannot argue too much on that however I don't understand the ridiculous escalation. The sewerage part I don't understand it at all. They charge from less than R100 on other months, to almost R200. Just because they are trying to recover the 10% discount they promised. The customer service agents take forever to respond to emails and when they do, they only provide half solutions. Which forces one to call the call center and you find another *********** agent who's not willing to help and tell you to take what they tell you or send another email if you still have queries. KARABO from AFHCO was not willing to assist or even transfer my call to a more knowledgeable person. The complex itself is not up to standard. They tell you there's one covered parking for your car, however there is no cover on the carports, all the covers are ripped and some have none at all. They need to improve on their service and building maintainance.