Unresolved Structural / Bad Customer Service.

I am extremely disappointed with the service I have received from AFCHO. Since January 2025, I have reported that the roof leaks in more than five places whenever it rains.

They painted the roof last year without addressing the underlying issue. Even now, my furniture is being damaged because water leaks into the house whenever it rains. I have requested to move to a unit that does not have such issues, but no one has assisted me with my complaint. I was informed that I need to reapply and pay a new deposit, despite AFCHO being well aware that I might not recover the original deposit. This situation is not my fault; if they had fixed my roof, I wouldn't be in this position. Additionally, my TV stand and TV have been damaged due to this issue. I am extremely hurt and disappointed. Why is it so hard to be moved to a unit that does not leak?

On April 10, I reminded AFCHO about the issue, and they ignored me until April 28, when an agent told me that I needed to move out of Frank and Hirsch and relocate to Khan Corner. Two days before month-end, who is going to hire a moving truck? They could have moved me to another bachelor unit at Frank, but I know three units that were available, and to make money they occupied those units after I logged a query. With my external transfer they would only receive rent money while a new tenant would pay rent, admin fees, and a deposit. AFCHO seems to be after money and does not care about their tenants while the room is leaking. I pay rent, but when it rains I feel like I live outside.