UNRESOLVED QUERY - 30+ DAYS LATER

Query regarding my final rental account at 411 Greatermans was raised on 30/08/2015 at my request when I visited the supplier's offices and was assisted by Waldon who promised to resolve the matter by 02/09/2015.<br> Waldon called after 02/09 to inform me that the matter was pending.<br> Subsequently, my account was unfairly handed over for collection without my notification or demand for payment yet I was prepared to settle, had I been informed. <br> Communication sms were sent to the wrong number yet I supp**** my cell number in my Notice of Cancellation of lease.<br> There are items that I am contesting in the final account regarding painting charges.<br> To date, query is still not resolved and is still sitting with the area manager, 45 days later.<br> In my attempts to resolve the matter, I have sent two follow up emails to Lebohang, Waldon and customer services to no avail, no feedback and no response at all.