Unprofessional and Money Hungry

<p>Good day<br /> <br />I recently did an application for a flat at AFHCO - greatermans building. I was approved but after having viewed the place it became a great safety concern, my living there, considering that the roads adjacent to the building were rife with all sorts of conspicuous activity.<br /> <br />in my email communique with the agent Duncan Sapa I was advised that whether I decide to take the place or not- my application fee is fully refundable. I then made an electronic payment and sent him the proof of payment.<br /> <br />i then received a call from some lady who enquired whether I'd still be moving in and I advised her I would not, to which she responded "Duncan will call you" which never happened. <br /> <br />I then sent Duncan an email advising him of my reasons for not wanting to occupy anymore and he started making ludicrous demands for paperwork from my bank and that I would need to physically come into your offices to submit those documents. I responded by telling him that i am fully employed therefore I cannot make the time and secondly - it was good enough for he to send electronic proof of payment first time around but now to get my money back I am expected to visit my bank for "original proof of payment" when the payment was initially done electronically. Furthermore me going into a bank is going to accrue bank charges on my account which I refuse to do. I then asked Duncan if he is willing to assist me or is there someone higher I can speak to - in other words the hard way. <br /> <br />this morning 5 May 2017 I received a call from Duncan , now forgive me but the tone this gentleman used was so rude and somewhat intimidating and not at all professional, dictating to me that I will not threaten him if I want to use the hard way I must do it. <br /> <br />I am highly disappointed with the demeanor of AFHCO employees and I certainly DO NOT feel they are professional enough to be dealing with clients.<br /> <br />I require assistance in obtaining a refund and I want to have no further dealing with this gentleman. <br /> <br />Regards</p>