Unfair treatment from property

Terrible experience indeed, my electricity has been off for the past 2 days going for 3 and no one is able to assist yet rent is paid, so basically I did an internal transfer in the complex so the new unit I moved to the meter had problems which the previous tenant didn’t report so I found it like that , I even mentioned it to the caretaker as he was doin The inspection he said they would sort it out so now it’s 3months later and nothing is done, at the back of my mind I obviously thought my electricity was billed together with my rental, I make sure every month with no fail my rent is paid..so to be treated like this, I’m not happy, and no one has answers on when the electricity will be switched back on including the building manager , i feel so failed and mistreated by the property itself. Please intervene with this matter as I have 2 kids at home and my meat in the fridge is even getting rotten. Eb Selahle,*** Calderwood lifestyle estates unit 14 Reference number 78119.