IM
Itumeleng M

1 reviews | Active since Aug 2019

26 Feb 2020, 12:34

unfair billing

i resides at Jabulani Lifestyle estate block c317; i have occupied the unit since the 1st July 2019. when i moved in NO INSPECTION was done till to date. I informed the maintenance manager that was in charge then about certain things that i found broken etc... one of it was the kitchen cupboards shelf; and he told me that he will send people to sort it out. i think this year Jan; maintenance guys came and fixed it. now i am being BILLED for it? Why? sent an e-mail to customer care as per protocol and the response back is "THE POTFOLIO MANAGER STATES THAT YOU ARE LIABLE" for what? can i get this corrected because right measures where not taken when i first occupied the unit.

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Replies (8)
Afhco Property Management
Afhco Property Management's reply26 Feb 2020, 17:47
Official
Dear Itumeleng M,

We are investigating and we will provide you with feedback within 48 working hours.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply28 Feb 2020, 11:49
Official
Dear Itumeleng M,

We are urgently attending to your query.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply28 Feb 2020, 18:16
Official
Good day Itumeleng,

We confirm that a request for the charges to be reversed has been sent and is being attended to accordingly.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply29 Feb 2020, 11:21
Official
Good day Itumeleng,

The account statement was e-mailed to your personal e-mail address.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply02 Mar 2020, 10:39
Official
Good day Itumeleng,

Please note that reversals can take up to 14 working days.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply02 Mar 2020, 11:03
Official
Noted and thank you. 
Afhco Property Management
Afhco Property Management's reply04 Mar 2020, 15:44
Official
Good day Itumeleng,

Please note that reversals can take up to 14 working days.

Kind Regards,


Afhco Property Management
Afhco Property Management's reply05 Mar 2020, 17:04
Official
You welcome and thank you.