IM
Itumeleng M
1 reviews | Active since Aug 2019
26 Feb 2020, 12:34
unfair billing
i resides at Jabulani Lifestyle estate block c317; i have occupied the unit since the 1st July 2019. when i moved in NO INSPECTION was done till to date. I informed the maintenance manager that was in charge then about certain things that i found broken etc... one of it was the kitchen cupboards shelf; and he told me that he will send people to sort it out. i think this year Jan; maintenance guys came and fixed it. now i am being BILLED for it? Why? sent an e-mail to customer care as per protocol and the response back is "THE POTFOLIO MANAGER STATES THAT YOU ARE LIABLE" for what? can i get this corrected because right measures where not taken when i first occupied the unit.
Helpful (0)
Replies (8)0
Replies (8)Afhco Property Management's replyOfficial
26 Feb 2020, 17:47Dear Itumeleng M,
We are investigating and we will provide you with feedback within 48 working hours.
Kind Regards,
We are investigating and we will provide you with feedback within 48 working hours.
Kind Regards,
Afhco Property Management's reply26 Feb 2020, 17:47
Official
Dear Itumeleng M,
We are investigating and we will provide you with feedback within 48 working hours.
Kind Regards,
We are investigating and we will provide you with feedback within 48 working hours.
Kind Regards,
Afhco Property Management's replyOfficial
28 Feb 2020, 11:49Dear Itumeleng M,
We are urgently attending to your query.
Kind Regards,
We are urgently attending to your query.
Kind Regards,
Afhco Property Management's reply28 Feb 2020, 11:49
Official
Dear Itumeleng M,
We are urgently attending to your query.
Kind Regards,
We are urgently attending to your query.
Kind Regards,
Afhco Property Management's replyOfficial
28 Feb 2020, 18:16Good day Itumeleng,
We confirm that a request for the charges to be reversed has been sent and is being attended to accordingly.
Kind Regards,
We confirm that a request for the charges to be reversed has been sent and is being attended to accordingly.
Kind Regards,
Afhco Property Management's reply28 Feb 2020, 18:16
Official
Good day Itumeleng,
We confirm that a request for the charges to be reversed has been sent and is being attended to accordingly.
Kind Regards,
We confirm that a request for the charges to be reversed has been sent and is being attended to accordingly.
Kind Regards,
Afhco Property Management's replyOfficial
29 Feb 2020, 11:21Good day Itumeleng,
The account statement was e-mailed to your personal e-mail address.
Kind Regards,
The account statement was e-mailed to your personal e-mail address.
Kind Regards,
Afhco Property Management's reply29 Feb 2020, 11:21
Official
Good day Itumeleng,
The account statement was e-mailed to your personal e-mail address.
Kind Regards,
The account statement was e-mailed to your personal e-mail address.
Kind Regards,
Afhco Property Management's replyOfficial
02 Mar 2020, 10:39Good day Itumeleng,
Please note that reversals can take up to 14 working days.
Kind Regards,
Please note that reversals can take up to 14 working days.
Kind Regards,
Afhco Property Management's reply02 Mar 2020, 10:39
Official
Good day Itumeleng,
Please note that reversals can take up to 14 working days.
Kind Regards,
Please note that reversals can take up to 14 working days.
Kind Regards,
Afhco Property Management's replyOfficial
02 Mar 2020, 11:03Noted and thank you.
Afhco Property Management's reply02 Mar 2020, 11:03
Official
Noted and thank you.
Afhco Property Management's replyOfficial
04 Mar 2020, 15:44Good day Itumeleng,
Please note that reversals can take up to 14 working days.
Kind Regards,
Please note that reversals can take up to 14 working days.
Kind Regards,
Afhco Property Management's reply04 Mar 2020, 15:44
Official
Good day Itumeleng,
Please note that reversals can take up to 14 working days.
Kind Regards,
Please note that reversals can take up to 14 working days.
Kind Regards,
Afhco Property Management's replyOfficial
05 Mar 2020, 17:04You welcome and thank you.
Afhco Property Management's reply05 Mar 2020, 17:04
Official
You welcome and thank you.
