1 reviews | Active since Jan 2017

10 Jan 2017, 21:42

undignified tenant

<p>i have had the most horrid experience with afhco. every month, i pay my rent via eft. i send them proof of payments via email but, allocations remain a dream. i always get my lights cut because of their ailing allocations process. i always have to walk to their offices. the consultants always assure me that it's been sorted. when i request to speak to a manager, i am never granted that. now, tomorrow i have to make the monthly trek to, afhco, to squable. I wonder when will one ever get service rendered to me.</p>

0
Replies (2)
's update17 Jan 2017, 20:16
Reviewer Update

why is afhco acting above the law? only a court judgement can grant them the power to cut a tenant's access to utilities

Afhco Property Management
Afhco Property Management's reply11 Feb 2017, 11:51
Official

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

Plaese ensure to use your unique Tenant Reference Number (5 numerical digits) whenever a payment is made at the bank, alternatively your Easy Pay reference number when using any Easy Pay outlet to make payment. Your unique Tenant Reference Number will appear on the invoice / statement each month.

You are more than welcome to e-mail or fax the proof of payment on the details provided on your account statement.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards