zM
zandile M
1 reviews | Active since Jun 2019
01 Aug 2019, 19:03
Terrible treatment bad service
I am really getting angry and frustrated with these people I have an arrangement to pay on the 20 the 20 was on a weekend then I paid Monday the 22 now I come home electric is finished I am buying this mbali has blocked my meter I am sick and tired to be treated like this why don't they call and find out because the payment was late when you call mbali she never answers the phone is this how they treat their tenants that is why people will move out every month and new people won't be coming in will also say a word of mouth on how they treat their tenants please they must just unblock my meter every time she will do this when the payment is late its not that I am not paying but I am a bit late tired of this and mbali there is no customer service here
Helpful (0)
Replies (6)0
Replies (6)
Afhco Property Management's replyOfficial
02 Aug 2019, 08:15Dear Zandile
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply02 Aug 2019, 08:15
Official
Dear Zandile
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
02 Aug 2019, 09:58We confirm procedure have since been undone and all in order.
Afhco Property Management's reply02 Aug 2019, 09:58
Official
We confirm procedure have since been undone and all in order.
zM
zandile M's updateReviewer Update
03 Aug 2019, 18:31The procedure was not undone till now I can't still buy electricity says the meter is not active this mbalenhle agent is really getting on my nerves now I am sitting in the dark its weekend can't call and be assisted till Monday my food in the fridge is spoiled everyone is complaining about this mbali she really acts and don't consult the tanets management please deal with this I am going to take it further because I lost amount of food because my fridge was off for 3 days now then the whole weekend I won't have electricity please help I really don't know what to do now
zM
zandile M's update03 Aug 2019, 18:31
Reviewer Update
The procedure was not undone till now I can't still buy electricity says the meter is not active this mbalenhle agent is really getting on my nerves now I am sitting in the dark its weekend can't call and be assisted till Monday my food in the fridge is spoiled everyone is complaining about this mbali she really acts and don't consult the tanets management please deal with this I am going to take it further because I lost amount of food because my fridge was off for 3 days now then the whole weekend I won't have electricity please help I really don't know what to do now
Afhco Property Management's replyOfficial
05 Aug 2019, 08:07Dear Zandile
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
The query has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact us
Kind Regards
Kind Regards
Afhco Property Management's reply05 Aug 2019, 08:07
Official
Dear Zandile
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
The query has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact us
Kind Regards
Kind Regards
Afhco Property Management's replyOfficial
05 Aug 2019, 11:35Following our previous communication
We confirm that the building manager will assist with the matter above accordingly.
Thanks,
We confirm that the building manager will assist with the matter above accordingly.
Thanks,
Afhco Property Management's reply05 Aug 2019, 11:35
Official
Following our previous communication
We confirm that the building manager will assist with the matter above accordingly.
Thanks,
We confirm that the building manager will assist with the matter above accordingly.
Thanks,
Afhco Property Management's replyOfficial
05 Aug 2019, 12:27 Kindly note that you need to try and purchase again and if still unable to that means there is something wrong with the meter of which the Building Manager needs to contact an electrician to have the meter checked out, if faulty its needs to be replaced.
Afhco Property Management's reply05 Aug 2019, 12:27
Official
Kindly note that you need to try and purchase again and if still unable to that means there is something wrong with the meter of which the Building Manager needs to contact an electrician to have the meter checked out, if faulty its needs to be replaced.