TERRIBLE SERVICE

<p>AFHCO service is extremely POOR I, came to Greatermans to view a flat in March then I spoke to the agent and I gave him supporting documents. The day we came to sign the lease he told us that the flat was taken but there is another one on a different floor but is the same as that one. I asked him if he saw the flat and if it’s in a good condition, he assure me that the flat is in good condition he saw it. I and the agent went to the AFHCO offices and he showed us the lady that is going to help us then he left to help other customers. when we arrived it was 10am, we sat there six hours before they could help us, and the only reason they helped us after six hours was because my girlfriend demanded to see the manager since we have been sitting there for six hour and nobody had the decency to explain to us why are they taking so long to help us.</p> <p> So instead of calling the manager they decided to help us. In the process of them helping us I realized that the price was incorrect on the lease as compared to the price the agent said it will be, as a result I told the man who was helping us that may they please correct the error, he said to me that is the price and he said I must call the agent from my cellphone he can’t call the agent with his work phone because the bill is going to come to him not us. Then eventually the agent managed to come to the offices only to realise that the agent was right the problem was with AFHCO’s system, there were different prices in different systems, then a certain lady came to rectify the matter. When we arrived at the flat we saw that the wall is peeled off, since we were with the building manager he said AFHCO will fix the wall.</p> <p>After a few months the building manager came with this other guy and photos of the wall were taken. Approximately four months have passed since that guy was here to take photos and nothing has been done. We have reported this matter several times and it looks like nothing will ever be done. I’m a paying customer and AFHCO has given me the poor service from the minute I stepped into your offices. But I gave your company the benefit of the doubt hoping that during my stay the service will be better but it actually got worse. The wall is peeling off, and there is so much dust in the room, and when it rains the whole wall will be wet from the inside. May you resolve this matter!! Because this dust is affecting our health.</p>